The printer does not print when commanded

Try checking the print queue and see if any print jobs is preventing you to print. This is usually a printer icon in the lower right corner of the desktop, next to the Date and Time. You can also run a Print Test to test your printer hardware.

It could just need the print heads cleaning or aligning
If you are not sure contact the shop you purchased your printer from it is under warrenty for 12 months

open command prompt and give following commands
net stop spooler
net start spooler
repeat 34 times restart computer

Go into your control pannel and open up "Printers". Right click on the printer you are using and select "Properties". In the box that comes up choose "advanced"
In the middle of the menu box there should be "Spool print documents so program finishes printing faster" below it is "Print directly to the printer"
Change the option to Print directly and then press Apply at the bottom, this will get rid of the "Serial Job Number" that comes up before printing. :o)

The printer has performed correctly for two days now - first consecutive days since purchase 6 months ago. I did not do or change anything - have no idea why it is printing the correct number of copies now. I am not confident that this will be longlasting, however.

Hi Vivian,there is no way reprogram this printer .

i think its time to change the cartridge.

http://www.siliconguide.com/drivers/device/212/

try here for the updated driver. It has drivers for various operating systems

hope this helps

Most companies don't offer driver support for XP anymore, it's 2017, time to upgrade to atleast Windows 7 now.

In this case you can bypass the spooler by the following steps:

1. Right click the printer icon & left click the printer properties

2. Click the Advenced tab in the printer properties.

3. Select the option PRINT DIRECTLY TO THE PRINTER & UNCHECK THE OPTION SPOOL THE DOCUMENT.

4. Click apply and ok.

5. Try printing.