Question about Philips GoGear HDD6330 MP3 Player
I bought this for my daughter in February and now when she turns it on. It just saids Loading and nothing happens. What can I do?
Make sure you back up all songs on the GoGear before attempting this solution.
1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new
Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).
-Tha Mp3 Doctor
Posted on Feb 11, 2008
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Sounds like a piece of the laptop's hardware has died. Best bet would be to contact the place where you purchased it from or take it back to them. If it is a hardware failure then it will be under warranty and they should replace the faulty piece of hardware or give you another laptop that is the same as this one.
Hopefully this won't be a recurring thing for you or your daughter as it can be a time consuming effort to get it replaced or fixed all the time.
Oct 11, 2007 | Microsoft Windows Vista Ultimate Edition
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