The first thing that happened is that all the memory was erased for some reason. So I downloaded it all back from the computer. On the computer side, it shows that the sync'd device has everything I downloaded. But when I operate the mp3, I don't see that many songs on it. And now if try to download anything more, the computer shows I have downloaded successfully, but the music is just not there in the menu on the MP3. Is this a MP3 memory problem or a menu problem?
Here's what happened: When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.
Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.
Posted on Feb 11, 2008
SOURCE: Files don't sync into my mp3
did you try to reload the firmware to the device... here is the link to the firmware website:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=MP3_PLAYERS_CA&sct=SU00304_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20090531234918_68.96.112.12&ctn=SA6045/37&mid=Link_Software&hlt=Link_Software
Posted on Jun 01, 2009
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Philips tech support is not able to solve this problem. They think it is a firmware issue however my firmware is up to date. The question is, do I send this back to Philips?
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