Question about Creative Labs ZEN Vision:M Digital Media Player

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No detection after player freeze

My Zen froze in the middle of a video a couple of days ago and i reset it. Since then it tries to "rebuild" everytime i switch it on, but it only gets about one fifth of the way before it starts playing music again, but the thing is that it only plays 260 songs, where i previously had 3500+ songs. When I connect my player to my PC it asks me if i want to sync the player, view the files etc. but when I click on one of the options it says "player not connected". The annoying thing is that this has happened before but I cant remember how I solved the problem. But I'm sure I solved it via the player and not the PC. Any suggestions? Thanks

Posted by MArcus Evans on


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Ok, it might have a bad hard drive. But either way, I have some suggestions. First, test for a bad hard drive by putting it in recovery mode. Get a paperclip and straighten out one end of it. Put the straight end into the reset hole on your Zen, and while its in there, push and hold the power button in the on position. Keep holding the power button in the on position until the screen shows that you are in recovery mode. It will have 4 options; select to format the drive. If it completes the format, the hard drive is still good. If it says "hard disk error" then the hard drive will need to be replaced. Now, if the hard drive is good, you need to try something else. Upgrade the firmware to version 1.62.02. Go to to download the firmware. Once its downloaded onto your computer, plug in your Zen and click the icon and start the upgrade. If that still doesn't help, I don't have a solution.

Posted on Sep 29, 2007


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Freezes on the 'Rebuilding...' screen.

The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far.
If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems.
This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.

Aug 21, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Freezes on Rebuilding

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Dec 27, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen freezes

This should help you right here: Detach the player from the PC and turn the unit off. Then slide the power switch towards the power icon and hold the switch. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. Release the power button when the recovery mode appears. Select format (all) and select yes to format the player. After the player has finished formatting, select reboot. Then retransfer the tracks to the player as doing the format will erase the whole player.

Jul 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

It's permanently frozen

Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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