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It says "upgrader" because it is looking for a firmware upgrade - you will not be able to get rid of this message without doing the firmware upgrade - go to the rio website and follow the instructions for doing a fimrware upgrade - the msg will be removed, and you will be good to go
Your Rio Carbon is telling you that something is messed with its firmware and it can be resolved with an upgrade.
You have to determine the exact model of your unit and download the firmware from http://www.digitalnetworksna.com/support/rio/.
Again you must choose the exact model. There are two ways of updating firmware updater or internet updater. complete instructions are also available. further you would need to connect your Rio to a PC to perform the upgrade.
Good luck and pls post back should you need further information.
When Microsoft initiated the DRM system, any Rio Carbon that was hooked into Windows Media Player had the previously working files invalidated. Happened to me as well. The player lasted me three years, and that is about as long as any Mp3 player is going to last we are finding out b/c of all the software snafus.
I've had the same thing happening and have been scanning the net for help. I finally got the player up and running, although I've lost aaaaaaaaaall my music....but at least I can stop shopping for a new player (for now). It was suggested on another site I plug it into the wall and keeep hitting reset and power in any random order. I would get strange things happening but it finally went back to normal and is now working again. There was no formula, just keep playing with the power and reset while it's plugged into the wall. I hope this helps.