Question about Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

Len Retract The lens will not retract. Is there any way to fix this without the $181 flat rate fee from sony? ANy othe repair places that that are less?

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2 Answers

Anonymous

Hit the bottom of the camera on a hard surface. Needs to be a good whack. Then turn it on again.

Posted on May 19, 2007

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Anonymous

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Hello, in order to repair the above problem please replace the lens unit part number: A1105719A. The price for the lens unit (for my account) is 80 Euro. If you need more info please advice.

Posted on Apr 10, 2007

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Turns off right after startup chime lens does not retract

This can happen when you use a battery that is almost without charge. Please remove the battery and charge it, before placing it back. Then be careful not to touch the lens, till the camera has a chance to retract it.
After you place the battery the lens should retract.
If the battery is really charged. You should not think it is charged, because you had it on the charger till the light indicated battery full.
There is also a chance you stopped the lens while it was coming out. A sensor detected this. To avoid damage to the lens construction, the camera switched off automatically. Also remove the battery and after a few seconds replace the battery and switch on the camera. Careful you don't touch the lens again.
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Lens won't retract

Lens probably does not extend or retract because of debris or a misaligned gear box. The lens can in about 50% of the cases be repaired without having to replace it. Try to return to manufacturer first. If you're out of warranty, there are third party place that fix them such as camera lens repairs. If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.
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Lens wont retract

The problem you are describing is a problem with a sensor in the lens assembly of the camera. It seems to have failed and needs to be replaced. Following are the instructions to send your camera to Olympus for service. http://olympusamerica.com/cpg_section/cpg_servicerepair.asp Olympus will charge a flat rate repair fee for this product if beyond the one year factory warranty or the warranty is voided. The cost is $87.85 plus your local sales tax. This covers parts and labor, factory cleaning and diagnostic check, 6 month warranty and the cost of shipping the product back to you is all included in that price.
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Lens will not retract after being

manualy try to force it down. if you hear a cruch or grinding noise that means the gears are stripped and needs to be sent in flat rate usually half what you paid originally.
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Our olympus stylus verve dropped and the lens won't retract.

The problem you are describing is a problem with the lens assembly in the camera. It seems to have failed and needs to be replaced.
Olympus will charge a flat rate repair fee for this product. The cost is $93 plus your local sales tax. This covers parts and labor, factory cleaning and diagnostic check, 6 month warranty and the cost of shipping the product back to you is all included in that price. The telephone number to Customer Service is 800-622-6372 option 2 and then option 3.
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C875 lens won't retract

Camera (with new rechargable batteries) won't let the lens come out or if it does it instantly retracts.
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I dropped my camera and the camera says it has a lens error. The lens will also not retract back into the camera.

Something like that has to be repaired at the factory. Check with the manufacturer; repair fee might be reasonable. For example, Canon used to have a $99 flat-fee repair for their point-and-shoot cameras, which isn't too bad if your camera was worth $300.
Oct 01, 2008 • Cameras
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Dsc w7

While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,
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1answer

Len will not retract

Bad Lens assembly, cost more to fix than replace.
Check the Olympus store for clearance items,
Pricewatch is a good one also.
Never buy a used one online, new is ok, because dropping them is the #1 reason for the lens assembly failure.
I'm sorry I couldn't be more helpfull.
Best regards, Paul
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