I purchased this samera from Us and now i am based at Canada. when i put my camera in "ON" mode. The screen shows message "Access". Shuttle move forward and backward two/three times. Then message appear " Turn off the power and then turn on again".
All the functions of camera are inoperative .
I would be highly obliged if youprovide me the solution.
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Both your camera`s lenses are faulty. It is a common problem found on the DSC-W range of cameras and therefore not to expensive to repair.
The lens unit is only available as a complete unit from Sony. Your best bet would be to contact the retailer where you bought it and ask him for the details for your nearest Sony Service centre. It needs to be a Authorised service centre as there are software and settings that must be done after a lens replacement.
In my experience repair cost will be between 40 and 60 % of the price you paid for the camera.
Sorry there really is not anything you can do yourselves to fix these problems.
there is no password. Replacement/realignement of the optical block will solve the problem. Please contact the nearest Authorized Sony Service. The price for optical block (lens) is about 70 Euro (for my account).
If you need more info please advice,