Scans 1-2 pages then has connection problem. scan light below lid keeps flashing. troubleshooting window showns on computer screen. "connection problem".
SOURCE: scanner not scanning
Your 'transportation locks' may have been engaged. (Check lower-left-hand-corner of the inside the scanner cover and the left-back side) See the manual: http://files.support.epson.com/htmldocs/pr48ph/pr48phrf/maint_3.htm
SOURCE: Scan copy to computer
Here is what you do... There is a newer utility then the one that came with your scanner.
Please follow the steps below to do a clean installation of your scanner.
The first thing we need to do is remove any files that have been installed and start with a fresh installation.
1) RIGHT-CLICK on the MY COMPUTER icon and click on PROPERTIES.
2) Select the HARDWARE tab, then the DEVICE MANAGER button.
3) Remove the Epson Scanner from under IMAGING DEVICE and/or UNKNOWN and/or OTHER DEVICES by RIGHT-CLICKING on it and clicking UNINSTALL.
4) Disconnect the USB cable and close all open windows.
5) Click on START, and CONTROL PANELS.
6) Double-click on ADD/REMOVE PROGRAMS. Highlight EPSON SCAN and click on CHANGE/REMOVE.
7) Restart your computer.
DOWNLOAD
Please follow the steps below to download and install your scanner in XP:
1. Go to the website http://support.epson.com
2. Under the SCANNERS heading select PERFECTION SERIES and then your scanner model.
3. Under the Drivers & Downloads section select Windows.(Make sure it is the Epson Scan utility. Download the most current version of the Scanner Driver for your Windows operating system to your DESKTOP.
Reinstall
1) Double Click on the Epson1****.exe file that you downloaded to your DESKTOP.
2) Click OK, Unzip, and then OK again.
3) The installer will copy the files to the system. Click on FINISH when prompted.
4) Connect the USB cable. Windows will tell you new hardware is found and complete the install.
5) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO TESTING, click CONTINUE ANYWAY. Then click FINISH.
6) Your scanner is now ready to use.
Use the following steps to scan with the Epson Scan utility:
1. Open Epson Scan by going into START, PROGRAMS, and EPSON SCAN.
2. If prompted, select your scanner from the list of models and click OK.
3. In the FILE SAVE SETTINGS window, you can designate the location, name and type of file the scans will be saved as.
-LOCATION defaults to MY DOCUMENTS. Click BROWSE if you wish to change this.
-PREFIX determines how the scan will be named. Type any name you like. You can also designate a start number.
-FILE TYPE dictates what format the scans will be saved in. ie. .JPG, .TIFF, .PDF, or .PICT)
-For example: if the prefix is "img", the start number is "1", and the format is "JPG", the name of the file saved in
PICTURES will be "IMG001.JPG". More settings for file format are found under OPTIONS.
4. Click OK once settings are changed as desired.
5. The EPSON SCAN window will open and begin scanning in FULL AUTO MODE. In FULL AUTO MODE the software makes all the decisions for you (as to what is being scanned, where it is on the flatbed, etc). This is the easiest way to scan.
6. If you want full control over the scanning process click PAUSE and change FULL AUTO MODE to HOME MODE or PROFESSIONAL MODE. In the latter two modes you can change your scan settings as desired. Click SCAN after you have selected your settings. Click CLOSE once the EPSON SCAN is finished scanning.
7. When scanning is complete, your images will be saved in the location specified on FILE SAVE SETTINGS, with the prefix and in the format you set.
SOURCE: Scanner wont scan transparencies properly
On the 4990, make sure that you have unlocked the lid of the scanner. The lock is located underneath the lid.
Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
For scanning transparencies in HOME mode - for EPSON SCAN models, not Epson Twain/Manual mode models.
1) In the program you are working from, begin the scanning process. If working in FULL AUTO MODE as the scan begins click PAUSE or CANCEL, then change "Full Auto Mode" to "Home Mode".
2) You will now see all Epson Scan settings displayed. If the scanner has not previewed automatically, click the large preview button to get a visual of what is on the scanner.
3) Ensure the settings on the Epson Scan are correct for what you wish to scan. For example, the DOCUMENT TYPE for transparencies must be either "Color negative film", "B&W Negative Film" or "Positive film"*.
* FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes.)
If the DOCUMENT SOURCE is set for a flatbed related option, ie PHOTO, the scanner is looking for reflective items and will not activate the backlight in the transparency unit. If the DOCUMENT TYPES for "FILM" are greyed out or cannot be selected, close the Epson Scan, reseat the power/communication cable connecting the base of the scanner to the transparency unit, then reopen Epson Scan and try again.
NOTE for PROFESSIONAL MODE users: DOCUMENT TYPE should read TRANSPARENCY for film scans.
4) Ensure the other scanner settings are correct for the type of scan you are doing. For example:
IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no means to calculate what your exact needs will be in this situation; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
PREVIEW. If your scanner is doing a THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
If you recieve a message that the scanner could not find the film, or you see in the preview that part of the scan is cut off, click the down arrow next to the large PREVIEW button and click NORMAL, then PREVIEW again. In NORMAL PREVIEW mode, the scanner will capture all information on the flatbed; you will then have to manually marquee or crop the slides you wish to scan. Use the left mouse button (click, hold, drag) to lasso one slide inside a box made of dotted lines, then click scan. Only the selected area will scan. Repeat this process for as many slides or filmstrips are on the bed.
5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.
SOURCE: my epson scanner 3170 is flashing a red light and
This happened to both mine and my sister's 3170. The plate holding the belt pulley wheel is held by two very small plastic flanges. At between a year to a year and a half the flanges fatigue and break causing the forward pulley wheel to break free. With the belt no longer able to turn the scanner won't initialize, the lamp won't light and the red flashing light comes on. The fix is rather simple though. Simply drill a small hole through the bottom of the case and place a small metal screw through with the screw head placed so that it overlaps the pulley wheel base thus holding everything down snugly. Fixed both scanners with this fix. In my opinion, just poorly engineered and perhaps even "designed in obsolescence". Most people would simply toss it and buy another considering what it would cost to send it in for service. You might even get charged for a new lamp that you didn't need. That was what Epson Service diagnosed the problem as over the phone.
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