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Question about SanDisk Sansa e250 MP3 Player

2 Answers

Mp3 player sanza e250 2gig

Failed to load main image, switch to recovery mode" do

Posted by guy gareau on

  • bam2283 Nov 06, 2007

    Couldn't load image file, please switch to recovery mode. Thats what it says.

  • battousiguy Nov 09, 2007

    My Sansa says "Load main image failed. Switch to Recovery mode."

    Help! What do I do? I need to access a recording on my Sansa for my project!


2 Answers


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Thank you

I have sansa E250 I followed all steps up but still not working
failed to load main image, switch to recovery mode
any help?

Posted on Mar 17, 2008



There might have been a problem with the player turning on due to system failure of power usage. We may need to use a recovery mode procedure to make your mp3 player turn on. Please do the following steps:

1. Turn the player off. Hold the power button down for 20 seconds to make sure it shuts down then put the "Hold" switch ON. The Hold switch is located at the top part of the mp3 player.
2. Now hold the "Record" button while you connect it to the computer. Keep holding it until it finishes installing the new device.

After doing this, let us try updating your firmware. To do this, please disconnect the player from the computer if it is connected. Copy and paste the following link into your web browser address bar and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.

Once you have downloaded the file, please follow these instructions:

1. Double click on "My Computer" so that you can see it on your screen.
2. Turn the player off.
3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5. Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
8. After successfully applying the firmware update, download the Sansa Firmware Updater from our website
9. Go to Products/MP3 Players/SanDisk Sansa e200 Series MP3 Players.
10. On the next page Click on Firmware Update in the Additional Product Info box on the right,
11. On the Sansa Firmware Updater page Click on Download Sansa Firmware Updater choosing the option to save it to your desktop.
12. Locate the file on your desktop and Double+Click to run the install and follow the onscreen prompts to update the firmware to the latest version.

You can check your firmware version on the player by selecting "Settings" from the main Menu and then "Info".

Posted on Nov 27, 2007


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Sansa e200 load main image failed

i'm thinking that it has too much info on it, so it ets stuck when you turn it on.

Sansa e250 mp3 player

remove ur batery and replace it or download the file archieve.exe and install audible folder.then u can switch on it.

Load main image failed Switch to Recovery mode

Use the Sansa Recovery Tool on the Sandisk website

Switch to recovery mode...

go here
good luck
please mark the post with a fixya!


Load main image failed, Switch to recovery mode"

If it still plugs in and works properly, you can try to format it or try to update its firmware with the firmware updater that you can download from and then click on download.

Load main image failed

go to sandisk and go to support there you can find support the recovery software. hope it helps
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