New Bright 384 Holiday Express Animated Electric Train Set Logo

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Posted on Dec 22, 2008

New Bright Holiday Express Animated Train - figures do not move

The train lights up and runs but the animated figures don't move any more, not even in the Tree Top Tender which is right behind the engine. Santa in the engine still moves but none of the other figures do on the whole set. Checked the connections; everything seems plugged in tight.

  • Need-a-fixer Jan 10, 2009

    I don't have a way to fix this, but if you decide to abandon your train I'd love to know. My daughter pulled the wheel off our engine and now the whole train won't run. I can't purchase just an engine ... am hoping to find one from someone who can sell off this part of their train if it no longer works. Good luck to you!

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Bob Moody

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  • Contributor 14 Answers
  • Posted on Dec 16, 2009
Bob Moody
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Joined: Mar 31, 2008
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Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

  • Anonymous Dec 12, 2011

    I may be able to fix it for you if you're still interested. I have located a place that carry various parts from several resources. Just a matter of doing your homework to find such places. Anyway, I know this is several years ago like the other person mentioned I would like to buy it from you and would give you a fair price for it.

    Thanks, Darius... [email protected]

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Related Questions:

0helpful
1answer

New bright greatland holiday express train

Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.
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Hi having trouble with our new bright musical holiday station electric animated train set...very frustrating as one of the train tracks broke off a little part so no matter what my husband tries to do the...

Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.
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We are having difficulty turning on our New Bright Holiday Express Animated Train set. Husband and I have been trying to figure this out for our eager 2 little boys. The remote seems to turn (red light)...

Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.
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I have a Newbright Musical Holiday Station Electric Animated set No. 385. Everyt car on the train lights up but we can't get the train to move or take any of the commands from the control panel. What could...

Check to make sure you have the large plug from the tender car to the loco plugged in correctly and secure. The tender car supplies power to the loco and if that cable is not connected the train will not run.

4helpful
1answer

Train powers up,lights go go.Press forward and it just buzzes.Doesn't move. New Bright said it's the 'Tender Car ".

The tender car supplies power from the track to the entire trian.
Make sure the train will run with just the Loco and the tender. Make sure the tender is securely plugged in to the Loco and make sure the the brushes under the wheels on the tender (this is how power gets from the track to the train) are in contact with the track. Finally use a scotch brite pad (DO NOT USE STEEL WOOL) to clean up the track a little.

You can also take a volt meter and measure for DC between the rails. You should have about 10.5VDC on the track. (Inside rail is neg on mine and outside is pos) ...

Hope this helps..

Bob
1helpful
2answers

I need the controler for the SantaLand Musical Train Set

New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

0helpful
1answer

Where can I buy a track clip for my New Bright

http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.
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