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The first troubleshooting question is do you have the in-call volume turned down? If not, then it's a physical problem.
Razrs are notorious for various speaker problems. If you're adventurous, you can open it and see if a wire has slipped or shorted out. Please note that this will void your warranty! Otherwise, I would just recommend taking it to your cellular provider and asking them to replace it. Many providers will replace handsets for free if there's no physical or water damage to it.
In the meantime, try using the mini-USB headset that Motorola ships with the phone or picking up a third-party one, or use a Bluetooth headset.
my cell phone in comming and out going call speeker doesn't work but my spoker on work voice bad.spoker off feel nothing. i am live in texascity.TX 77590 where close me service center please fix this problam.Thank you.MANI.