My Tom Tom 300 ran out of power the other day. I charged it overnight and nothing happened, no screen, nothing. I connected it to my computer and the computer couldn't tell it was connected. I reset the device, but still nothing happened.
I called Tom Tom customer support this morning and they ran some diganostics and ended up telling me to mail it back to Massachusetts for repair, which will take up to a month to do.
I use the Tom Tom daily with work. I am thinking of buying a second one while this one is in the shop, but before I do anything, I'd see if anyone out there can help with this problem. Thanks!
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I would say that the store informed you that it was a warranty job and that amazon would have to be involved
call amazon direct and discuss a warranty exchange item with them or where a service agent is that you can take it to
posted on Jan 17, 2008
Asker's Rating ctf1800 Rank: Guru Rating: 85%, 3949 votes
leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
Plug it into your computer using a USB cable and press the reset button. Once it resets, keep it plugged in and your computer turned on, until the battery is fully charged. Every so often, charge it. If the battery goes totally dead, it will create problems.
had the eact same thing happen on my diesel and it turned out to be the alternator which had fried oine of the batteries.... you could put a charge on them and it would run for a week or ten days and then nothing.. clean the cables charge it up and it would go again... finally it just stop taking the charge and I look deeper and replaced the batteries ran fine for two weeks then dead again... alternator finally finished itself off... problem had been a little intermittent till then.. good luck
I had exactly the same problem. After unsucessfully looking for a solution on the net I removed the simm chip and set it aside. The next day, I put it on PC usb charge and left it overnight. The next day, I powered it up and it worked. I turned it off and replaced the simm and it is now working fine. Go figure...