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Contact the manufacture, it is most likely going to be covered under warranty. If the knob is not removable, (check for a set screw on the side of the knob it will take a small allen wrench) Then the thermostat (temp controller) will need to be replaced, if it isn't a style that you can calibrate.
Make sure that the climate controls on the fridge side are set towards "coldest". If they already are, you might have a bad thermistor, which should be located behind the temp controls at the top of the fridge side.Fairly easy to replace.
if your freezer can make ice and the ice is dry, the problem is simply air flow into the refig section. A very common cause for a service call that wasnt needed for reefers is the settings. One setting OFF 1-10 usually, operates the compressor. The remaining setting will say , for colder freezer or similar, It opens a little flapper door between the freezer and the fridge section. If you set that one to max or coldest freezer it will actually starve out the fridge section for air ,and you get a cold freezer and warmer box! It happens everytime someone has the problem , its too warm! they peg both controls to coldest! The compressor will coll the freezer sufficiently even if set to 1 and the fridge should be cool too if the setting isnt pegged to coldest setting thus closing down fridge air and making the freezer colder which isnt ever required!
Cleaned the condenser coils which were dusty but not severely so. Checked the evaporator coils which were NOT iced. Reset the fridge to coldest setting and freezer to #5 (mid range of temperature) and waited a full 36 hours. Fridge temp is 40 F and freezer is about 0F. Not sure what is different except coldest setting on fridge. Warm weather is here but not warm enough to require AC. Temps in late afternoon in house about 77-80F. Any thoughts are appreciated because I suspect this problem is not completely resolved.
All the cold air from your freezer gets pushed into the fridge with a fan in your freezer section. So your problem is from the fact that this cold air isn't get to your fridge.
- the door that allows this cold air into the fridge, normally in the top left corner of the fridge, is stuck shut and needs replacement.
-the freezer isn't defrosting and restricting the air flow
-the temp controller for the fridge is damaged and thinks that the fridge is cold enough.