Question about Samsung CLX-3175FN Color Laser All-in-One Printer

1 Answer

Scan/copy issue: horizontal lines and bulb red

The printing works fine but I have an issue with scanning and copying. Problems identified: 1) Rainbow colored horizontal lines appear on the pages; and 2) The scanning bulb first turns to different colors and then scans (moveds down and upwards) in red (instead of white normally). I am wondering whether the bulb is gone or perhaps there is an issue with the power supply. Any help will be greatly appreciated. Thank you.

Posted by Nathalie on


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Lawrence Singapore

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  • Contributor
  • 70 Answers

It's the scanner fluorescent lamp faulty, replace the scanner will solve the problem

Posted on Jul 26, 2017


3 Related Answers

Joe Fine

  • 628 Answers

SOURCE: Vertical line on page when scanning/faxing

Clean the scanner glass. You probably have some dirt or whiteout on it. Open up the top feeder and look at the narrow glass and you'll probably find it.

Posted on Mar 17, 2009



  • 1 Answer

SOURCE: marks

i had the problem and fixed it. If it is the same problem as me, you need to make sure that you are cleaning the right peice of glass. The main bed is for putting the paper on there and scanning, but if you look to the left there is a small strip of glass that is used for scanning from the lid. There is probably only a very small dot of dirt or ink on the strip of glass. To help find the spot, look and see where the line comes out on the paper and then compair where it comes through the ****.

Posted on May 06, 2010


Patrascu nicolae

  • 85 Answers

SOURCE: Hello - I'm having problems with my Samsung

I think the scanner is dirty (and lamp glass inside), try to clean it, gently with a cloth (cotton), fine print that if if that ok

Posted on Apr 04, 2011

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1 Answer

Horizontal line on printed page

When you use the flatbed the copy is perfect because the ccd sensor is under the glass cover and obviously is free form dust/ dirt.
On the other hand if you use the feeder the ccd sensor is located in between the roller assembly (not sure exactly for this model).
This means that the page is scanned by the ccd in the feeder, any dirt on the ccd will appear as a black line. I assume that you are feeding papers from the side and not from the top that is why you get a horizontal line.

A quick test to see if the ccd sensor is dirty is to feed the paper from the top side to the feeder. If you get a vertical line it is a proof that your ccd sensor needs to be cleaned.
The worst case is that the sensor in the feeder assembly has a tiny spot that is damaged and it is causing the black line.
So , first try the test, then open the feeder assembly, locate the ccd and clean it. Hope that this helps.

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Clean the glass for the scanner. If you get lines only when copying usually it is dirt. If your copier has both an adf and a flat glass for scanning, scan from both and compare the quality.

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I have an HP C5100 printer/copier/scanner. When we print to it the result is fine. However when we make a copy of something the copy prints out with random short horizontal lines. The location of the lines...

The problem will not be in the print head as you would have the problems when printing and copying . Do the lines appear when you are scanning. If so I would think that the problem could be in the optical unit. check that the unit is plugged in correctly. make sure that any covers above the glass on the optical unit are clean. I will check to see if a calibration can be done.

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Form your issue that you are able to print and copy but unable to scan it is very clear that it is a software issue. Copy and scan fuctions work this way.

Copy - completely related to hardware.
Scan - related to software

uninstall and reinstall the full version software from Hp for the operation system of your computer.

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I need some more information are the lines horizontal or vertical? Does it print fine from the computer? Does this problem only happen when you scan an item in and then print it or copying an item then print it? Also when you get this output do you have some of the text and lines or just lines?

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