Acer Aspire 3000 Notebook Logo
Karen Utley Posted on Apr 06, 2007
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Acer Aspire 3000 keyboard failing

My acer aspire 3000 keyboard seems to be failing. I\'ve had to attach a usb keyboard and mouse to use the laptop.

Keys on laptop are almost non-responsive (they have to be hit numerous times before working) and the cursor is jumpy and hard to navigate - if at all.

My daughter reformatted the HD last week with the acer restore disks thinking that would solve the problem, but it still persists.

Any clues what the problem is?

Thanks,

Karen

  • 40 more comments 
  • ShinyChick Nov 08, 2007

    I am having problems with my Acer Aspire 3000, my AWSZ keys are very tempremental...as you can see they are working at the moment (which makes a change!) but more often than not they dont work. I have read some of the solutions which i want to try but i dont know how to do this...HELLLLPPPP. i am pc literate of a sort but when it comes to the really technical stuff its all a bit gaga.

    Thanks in advance :-)

  • Anonymous Dec 06, 2007

    i had exact the same problem, i fixd it by installing vista ultimate, its still had tht problem at first but i think vista fixd it in the 1st cuple of restarts. hope this helps

  • Anonymous Jan 09, 2008

    Same problem -- cursor is jumpy and windows open and close by themselves. I'm ready to throw it out the window.



    Acer walked me through an uninstall and reinstalll of the mouse and touchpad and an entire system reinstore to no avail.



    Unless I find a solution, I'm going to try to return the computer; I can't work with it.

  • Hellknight Jan 20, 2008

    my acer aspire 3004 wlmi have the exact same problem. The keyboard is absolutly not responding and the computer works so slow that i cant even open setups. :S

  • Anonymous Jan 22, 2008

    Had the same problem on an Acer Aspire 5000, found out the battery is also the problem

  • bahenry Jan 31, 2008

    I'm having the exact same problem. I took my laptop in to have it checked out and I was told it was my motherboard.

  • adex02 Feb 16, 2008

    it is your battery folks. i know this sounds odd, but remove your battery whie the computer is on and up to windows. i'll be your mouse and keyboard will return to normal. i know it sounds funky but i found this out by accident one day. trust me. btw i own my own computer repair business and hae heard of this kind of this happening more than once. also be careful with you power plug (where you plug it in to the back of your laptop) if you ever have to wiggle it to get it to charge, DON'T! it has detached from the motherboard on the inside. this is a common fault on these computers, but it is an easy fix in the right hands. i do it all the time. just some fyi stuff for you there.

  • Anonymous Feb 26, 2008

    Yes, It is the battery, is giving a lot of crazy problems.

  • andymcafee Mar 01, 2008

    Same exact problem here with my daughter's 3000. She kept telling me that she had to unplug it and let the battery run out in order to restart the computer. I was very close to reinstalling windows and losing all of my daughter's info when it dawned on me. I am going to try to get a new battery to see if this works. Has anyone tried putting in a new battery or is this just an issue internally?

  • Anonymous Mar 01, 2008

    Keys on laptop are almost non-responsive (they have to be hit numerous times before working)

  • kandelsh Mar 09, 2008

    Yes the same problem

  • billybob3000 Mar 09, 2008

    Keyboard and touch pad frozen ?????

  • idajy Mar 24, 2008

    update drivers and reconfigured. pad and keyboard erratic.microsoft tech advised that i have acer tech update correct settings for touch pad and key pad

  • bartonhi Mar 24, 2008

    Keyboard and touch pad are non responsive on my acer aspire 3000.

  • jay tee 42 Mar 27, 2008

    my keyboard and trackpad seems non responsive can i upgrade the drivers

  • randy_1969 Apr 05, 2008

    my keyboard and touchpad are erratic at times. i have to type slowly, and the cursor is jumpy when i move it.
    any help would be greatly appreciated.
    acer aspire......

  • Anonymous Apr 05, 2008

    The keyboard froze; I reloaded the Windows XP several times without
    results. It takes a keystroke only after pushing the button for several
    seconds. It's not the hardware, because it works well in Safe Mode.





    I don not understand the recommended solution.

  • Anonymous Apr 26, 2008

    Just pull out your battery, you'll see it will work again... I had the same problem, so i guess my battery is dead...



    Deezee

  • Anonymous Jul 11, 2008

    Yup, no keepboard or mousepad... plus holding the power button would turn the unit off. We had to remove the battery to turn the unit off. Running without the battery did the trick.. Excellent!!! Has anyone then bought a new battery and then found everything back to normal?

  • Anonymous Aug 13, 2008

    Had same problem, laptop just 2 years old. Have been using external keyboard & mouse...hopeless, defeats purpose of having portable computer!



    Can keyboard be replaced - would appreciate some advice!

  • fixya-kambiz Sep 02, 2008

    I have the exact smae problem. WOW!!!! I had to pull the batter out to reset the laptop. The external mouse works when hocked up but I did not have a keyboard to hook up to test. from reading sound like the batter may be bad. I wonder if ACER knows and there should be a RECALL of this?

  • Bobby Waddell Sep 12, 2008

    You are amazing - had the exact same problem - finally found this thread and it worked!!!! Thanks a million times over

  • ronaldhayter Oct 02, 2008

    acer aspire 3000 keyboard and mouse fail after install. usb mouse and kb work fine. Must remove battery to shut down.

  • 1473 Oct 09, 2008

    I have just the same problem when i attempted to fix my friend's A5670, i did it just by removing the battery with PSU plugged in. Mouse and keyboard instantly came back to life without restarting... That's something i would never work out with logic... Thank you for the tip..

  • Anonymous Oct 14, 2008

    Same problem with a Danish Aspire 3k.

  • Wayne Hernandez Oct 28, 2008

    Amazing! I'm an I.T. Vice President, had a relative with the same laptop and problem, and thought "yeah right!" but it worked!

  • Anonymous Oct 29, 2008

    my asWZ buttons do not Work. help!!!

  • Anonymous Nov 06, 2008

    pluss the screen was getting lines through it. the mouse is dead

  • Anonymous Dec 01, 2008

    I have the exact same problem, but discovered the battery causes it by accident, I had he battery out, and decided to put it back in and instantly the keyboard stopped working, I will never never ever buy another acer again, they have absolutely no support at all, it would be nice to be able to email a tech and see what would fix it. Has anyone put a new battery in?? My laptop used to work fine with the battery in it, I am wondering if it is because the battery went bad? But the battery holds power still? I am going to sell this garbage and buy a new computer, but I am going to research them first to see who has support, acer sucks.

  • Anonymous Dec 29, 2008

    great fix,,,saved me some grey hairs...thanks!!

  • Annette Temple Jan 09, 2009

    I thought I had a different problem... used the recovery discs etc., but computer just froze at start up!!! I would have saved myself a lot of time and frustration if I had read this link first!

    Still don't understand WHY it works... but it does and that suits me fine! Thank you thank you thank you!!!

  • Anonymous Jan 10, 2009

    Wonderful...this is the first link that came up when I googled "frozen acer 3000 laptop". I am not very tech savvy, and I would never have thought of this solution. But, I'm on my way to trying it! Thanks!

  • mppacE Jan 25, 2009

    Same problem :-(

  • Anonymous Jan 31, 2009

    Hello everyone, I hope this helps some or all of you!



    I have a simular problem with my Acer 5670. My computer froze on me yesterday, nothing would work until I pulled my battery out, but kept my power cord plugged in.

    Today I went on line to see about pricing out a new battery & found that Acer has a huge recall on most of their batteries. It took me like 2 minutes to fill out a form & they send you a free replacement battery.



    The web link is:

    http://www.acerbatteryrecall.com



    Just go to the bottom left of the page & click on "check my battery" then you'll have to choose from a note book model dropdown menu. With mine, I have the "Acer Aspire 5670", but they call it the "AS567x" AS meaning Aspire and then instead of putting a 0 at the end of the model # they put an x for all of them.

    I wonder if that's their way of budgeting... they may think people won't understand so they will have less batteries to replace. hummm...

    Anyway, good luck to all & I hope this helps.



    -Michelle

  • Anonymous Feb 04, 2009

    Thank you so much. My son's Aspire 3000 has been a great laptop, but recently everything has gone wrong with it. I decided to bite the bullet and reformat with the understanding that all his files would be lost. After reformatting the keyboard went dead. I googled the problem and your sharing posting solved the problem. Thanks again.

  • Anonymous Feb 14, 2009

    Same problem, but in Aspire 1640WLMi. I can see the processor working at 90% when the battery is connected. The solution is, of course, to detach the battery, or better to disable the Battery ACPI control. Bad Acer electronics!
    Thanks to everybody.


  • Anonymous Feb 22, 2009

    Same problem, but in Aspire 3005WLMi. The processor working at 60% when the battery is connected.

    Thanks to everybody.

  • nerdress Mar 06, 2009

    After doing a full install and migrating all of my data I still had the mouse problem. Now that I've disabled the battery it's fixed! I am so pleased with the advice I found on this site. Bravo guys!

  • jimhatfield Mar 15, 2009

    My keyboard has stopped working, too. Along with any other buttons like power and wireless connection. USB ports are working.

  • Anonymous Apr 28, 2009

    Brilliant, thank you, thank you. This info is fabulous.

    Shame on you Acer, 1 year disposable laptops!

  • Anonymous Mar 16, 2014

    wont let me connect or do anything and a error comes up as files are gone which i have no clue i try to restore system but it keeps failing what do i do?

  • Anonymous Mar 26, 2014

    no ctrl key on my laptop acer aspire e-1 531

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  • Posted on Oct 21, 2007
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The problem is the battery as mentioned before. Disabling "Microsoft ACPI-Compliant Control Battery Method" should solve the problem of the keybord and the mouse, this is, because the driver dosen't work properly with a bad battery. I think it fires a lot of hard interruptions that are blocking the keybord and the mouse interruption to the system (each time a key is pressed an interruption is send to the processor... if the battery driver sends a lot of interruptions, the key interruptions don't have time to be processed in time - that explains the fact that the system responds to a key press is that bad) 

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REMOVE THE BATTERY, goto device manager, expand "Batteries" and disable "Microsoft ACPI-Compliant Control Method Battery" you can then install the existing battery without it disabling the touchpad and keyboard, this worked on an Acer Aspire 5000.

  • Anonymous Jan 24, 2008

    I also found putting laptop into laptop mode in the power management settings and rebooting resolves this problem

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Try disabling the "Microsoft ACPI-Compliant Control Battery Method" in the device manager to temporarily resolve the issue.

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  • Posted on Jul 13, 2009
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Disabling the battery fixed my keyboard problem. Amazing,
disabling the "Microsoft ACPI-compliant control method battery" in device manager. That way you don't have to have your dead battery out of your system in order to use it without issue.

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  • Posted on Feb 16, 2010
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Thank you guys This battery issue solved the same problem I had on an Acer Aspire 3000. I have it for almost 4 years.

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  • Posted on Oct 30, 2007
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It is official this fix works,

Great service keep up the good work.

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  • Posted on May 22, 2010
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Lap top battery could be bad not charging up.Just remove battery
and try with battery removed.See what happens, should work.

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  • Posted on Oct 20, 2007
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Mahalo (thank you) SOOOOOOOOOOOOOOO much for this solution.  Unbelievable; it works!  I was just about to  file a claim with the extended warranty that charge cards and gatherine up all the receipts, etc., found this forum, disconnected the battery and IT'S BACK TO NORMAL.  Thank you from the bottom of my heart  :-)

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  • Posted on Jan 06, 2009
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BEAUTIFULL!! - like a lot of you guys i have formatted my freacking ACER aspire 3000 maybe 4-5 times. The battery fix just did it. Thanks a lot. Greetings from Denmark

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  • Posted on May 30, 2008
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Weak battery cause the problem!!! Replace battery charge it fine and all is ok. Temporary you can use without battery.

A

Anonymous

It\'s the battery... Try starting it without the battery it works.

A

Anonymous

Thanks alot mate, couldnt figure out why the mousepad worked without the battery by myself. Thx alot

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  • Posted on Apr 11, 2010
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In my laptop Asopire 3100 does not work keyboard, mouse ,usb. in the screen it appears a regressive count and in 30 second restart. I try with all solution you show but nothing work.

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  • Posted on Mar 11, 2010
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I removed my Acer Aspire 5732Z battery yesterday and hey presto, I was ready to marry the guy who cme up with the solution, this morning I switched on my laptop and guess what it is worse.
This will drive me crazy, I got the machine in December and it is well within warranty, but they say they could have it for20 days, way down south in the UK, in Plymouth, impossible, may as well have no warranty.
Anybody out there got any good ideas.

Geoff

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  • Posted on Mar 09, 2010
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Instead of being so happy this fixes Acers ****,we should all ban togeather,and slap their sorry butts with a class action suit.Sorry SOB's wouldn't even talk to me about it,unless I paid them $60.Pay them,to fix their junk,I don't think so.We should not have to remove the battery to get laptops to work.I found the fix on my own,but what's the point of having a laptop,if you have to plug it in to use it.

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  • Posted on Mar 04, 2010
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Guys, Unbelievable. I am posting in Feb 2010. This has saved me endless hours of pain. You are the dogs Boll***s! Rgds Rob.

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Yes! The Battery!!

I can't believe I spent all this time flippin out because the keyboard and touch pad would work then it mysteriously wouldn't, then it would and then it wouldn't. Re-install from scratch then uninstall, driver updates, re-install on and on for the past few months :(

THANK YOU

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  • Posted on Jan 14, 2009
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I unlocked the battery, took it out, waited a couple seconds, put the battery back in and made sure the locking tab was in the "locked" position, and everything seemed to work. Hope this helps someone.

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  • Posted on Nov 04, 2008
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My i button is broken. I have to use another Key pad & mouse.

A

Anonymous

Wow, thanks alot. it works also on acer aspire 1640, same problem, same solution, the battery

A

Anonymous

Wow ty for this help my daughter in law will be happy when she comes from work and find her laptop working agion instead of using usb keyboard

A

Anonymous

All,

Same problem. Thanks soooooo much. I almost killed my laptop today. All I had to do was take out the battery also. This is what makes the internet soo great.

thanks again.

A

Anonymous

Thank you so much to whoever suggested removing the battery! Works perfectly. Can't believe there is such a widespread problem with Acer Laptops.

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  • Posted on Aug 20, 2008
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Same problem here. The unit works great in safe mode, but keyboard and touchpad are very laggy in normal mode. Removing the battery and rebooting helped. I have to find a battery replacement then. Thanks for Your help.

Best regards / pozdrawiam
wiewior1984

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  • Posted on Aug 19, 2008
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Thanks for this site!all i have to do is disable the Microsoft ACPI-Compliant Control Method Battery thing in the Device Manager and my keyboard and touchpad work just fine again!thanks a lot again!

Kyths from Philippines

A

Anonymous

Hi All,
Viewing battery info in linux reveals weird info from the battery controller. i.e.
Design capacity 2000mAh
last charge capacity 64440mAh
This may be freaking out the acpi algorithms but I can't get sensible info back into the battery

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  • Posted on Aug 03, 2008
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I tried to re install different types of win xp but the keyboard stop working when the dialog wizard box appear ( product code)

Thanks yup i removed the battery then it work

willy121 of philippines

  • Anonymous Aug 03, 2008

    yes this is really work just removed the battery

×

A

Anonymous

WOOOOOWW, i'M so glad i found this forum, I had the same problem and it worked for me 100%

A

Anonymous

April 4th,2008
Worked fine
Also if You re-instal windows get Your mouse to the bottom right of the screen and hit next as fast as You can,,It will finish the install and Your done..Then Turn of Microsoft ACP-I .in device manager.

A

Anonymous

Same problem same solution,the battery,how weird.

A

Anonymous

Wow, i can only confirm that this works. Had exactly the same trouble with my 3003 WLMI. I formated the HDD at least 2 times, then reinstalled XP (2 different versions). My friend who is a works as a network technichian couldnt figure it out what was wrong. But nothing worked. I was almost throwing the computer out the window. Then i tried to start without the battery and VOILA.... its back to 10% function on everything. Truley a miracle.

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  • Posted on Mar 22, 2008
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I had the exact same problem and thanks a MILLION to "adex02" for mentioning the battery problem.

My keyboard would work fine in DOS and in the Acer Recovery console, but as soon as the windows setup screens came up and after that I could not use the keypad or the keyboard. Often if I hold the key down for 30 seconds it will type the letter, but not always. I just removed the battery and left it plugged in and it works great!
What a crazy problem!!
THANK YOU SO MUCH!

A

Anonymous

Yep I took out the battery after almost reinstalling windows now it works. The battery sucked from the beginning. I have an acer 3003wlci and was about to take a hammer to it. thanks forum. apartment loan

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  • Posted on Mar 08, 2008
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I didn't have enough time to read all the posts, but the problem is somehow linked to the drivers. The keyboard and the touchpad work if the battery is taken out, but however they will work with the battery in if you reinstall the drivers, either with the CD they gave you or by entering Safe Mode and Drivers and then uninstalling the keyboard drivers... Then all you have to do is to restart into Normal Mode and.. It works... for a while...:)

A

Anonymous

I had erratic cursor problem on Aspire 5520. Tried disconnecting battery. For my Acer it did not work. Contacted Acer and they told me to disable tapping. If you have Alps driver for the touch pad, you can do it by clicking mouse icon in the Control panel, and then, uncheck tapping. Worked in my case.

A

Anonymous

Oh god. soooo many formats and installations of windows! I bought a new computer, and started this old one after 3-4 month and strange it worked - for a while! But removing the battery and disabeld it in the taskmanager solved the problem!
Thanks from Sweden!

A

Anonymous

I can only repeat all the same above.
strange issue with non responding keyboard, even when reinstalling windows xp.
same as no issue in safe mode.
solution remove battery and works 100%
thx all
:)

A

Anonymous

This worked for me too. The battery on this laptop is horrible too. I guess you get what you pay for.

A

Anonymous

I had the same problem, found this forum with this solution. My Acer is BACK to NORMAL. Thank you a million times....

A

Anonymous

WOW!!! Disconnecting the battery completely worked - After updating windows on the windows update site and then restarting the computer completely froze - went to this site - removed the battery and completely fixed my problem - got a new battery and the problem remains solved Thanks!!!

A

Anonymous

WoW! 5 years of being computer technician....!!! I couldnt believe laptop computer could have something to do with keyboard and touch pad.....I have just formatted Aspire 3000 and found this forum....thank you Man.....Wilfred Moshi,Tanzania

A

Anonymous

Great solution. It worked on Aspire 5670

A

Anonymous

I work at a computer store and we had two of these laptops with this problem, and indeed removing the battery fixed the problem. Really REALLY bad work by Acer...

A

Anonymous

I can\'t believe it either!! I\'ve had problems with this battery since i bought the laptop a year ago.. never lasted long.. recently it\'s been only able to last 5 mins..
Had the keyboard/touchpad problem too.. read this forum.. disconnected the battery.. and wollah!! fixed.. tried everything from driver updates and system restore..
Happy again.. thanks for the tip!!

A

Anonymous

The reason that the battery trick works is that when the battery is too weak and trying to charge the combined current draw of running the LT at the same time causes the 5v rail to drop below threshold. Good 5v is required to run the keyboard.

A

Anonymous

Wow... 25 years as a computer scientist and never, NEVER, would I think to remove the battery to fix the keyboard.....
...learn something new everyday :-)

A

Anonymous

It\'s the battery,


what the hell does that have to do with the keyboard and mouse? Apparently everything. I reinstalled like 7 times via the restore disks and two other versions of xp. Installed the drivers and everything to no avail. removed the battery and wallah. poof perfectly working keyboard and touchpad

A

Anonymous

I had the same problem; removing the battery works perfectly fine! As strange as it may seem...

A

Anonymous

All that I want to say is that "The Best Solution" was 100% correct. It sounds random, and there is no reason I can think of as to why it would work... but it did. To who ever posted it, THANK YOU.

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Unreal,had same problem here at Falmouth computers with aspire 3000.Customer will be happy cos i was stumped before i did some research here.10/10

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  • Posted on Apr 06, 2007
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- Sometimes, the keys become non-responsive due to dirt settled on the IC below the keypad
- So, the first thing we can do here is clean the keypad, if you know how to unscrew your laptop ot seek help from someone who can help you unscrew it

Please revert back with the results

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