We installed a new router and modem. We have printer connected to router with an Ethernet cable and when we add new printer we see the printer with the correct ip address but after it is set up we cannot print a test page. Have rebooted, reinstalled and am using new cable. Any ideas? Tried calling product support at Lewan assoc the company we got it from and we are on the fourth day of waiting for a return call and are out of patience
SOURCE: Windows Vista Printer Driver
Go to: http://www.sharpusa.com/products/business/copiers/business_copiers_drivers/
and select the copier and OS that you use. Download the PCL5e driver. When you finish downloading, you might have to extract it from the zip format, then run the setup.exe file and follow the prompts.
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SOURCE: Can't install
If you can ping its IP, you have that part correct.
What you may be having is a firewall issue.
If your firewall protection is not allowing an exception for that IP address, you can ping the machine, yet the data being sent will be blocked.
I have seen this several times in setting up printers, you have to go into your firewall and set up an exception for the IP address on your firewall.
I suspect that is the issue. Not uncommon.
SOURCE: Sharp MX-2300N trying to send image to email address gives error
The new fire wall was set up with a password, free the password on the server setup, that should eliminate block.
SOURCE: printer is not geting my print commands
What driver are you using on your vista machine? It would be better to load a local printer on your laptop and create a standard TCP/IP port using the address everyone else is using and load the driver locally instead of network printer. Also if you are using a print server to make it networkable you probably need the GDI version of the print driver loaded not the PCL5 or 6. It can be downloaded from sharpusa.com. PCL driver only works if PCL Print option is installed on the device. This would also give you a nic port on the copier as well, so if you have print server you probably don't have that option. If you need more specific details let me know.
Hope this helps,
TankMurdock
SOURCE: Ip address IR2800
You need to tell copier the IP, gateway and subnet. If you have DHCP set Ip on auto.
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