My m250 won't turn on

I tried to load more music onto it and when I disconnected from the computer it flashed a message I've never seen before, I didn't get a chance to read by the time I noticed. Usually it says something like 'rebuilding the library' only this time I think it said 'rebuilding the disk drive.' After that it said that there was nothing on it at all, and then it shut off. Now it won't turn back on, even after changing the battery, and the computer doesn't acknowledge its presence when I plug it in. It tried to install drivers for it but it couldn't find the right software.

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47 Answers

Hi. Seems like your M250 is experiencing some system errors that prevents it from either powering up or booting up completely. To resolve the temporary power loss (not powering up even after changing batteries), try this: 1. Remove the battery 2. Press and hold the "Menu" button for 30 seconds. This is to completely discharge the player 3. Insert a brand new battery and try to power it on If this procedure still does not revive the player, try this to format the player and upgrade its firmware: 1. Enable the "Hold" switch on the side of the M250. You would know the "Hold" switch is enabled when the "orange-colored" surface is showing 2. Plug the player in to the PC. (The minimum operating system requirement for the M250 is Windows XP and above). The M250 should be recognized as a "Removable Disk" when browsed in Windows Explorer 3. Right-click on that drive letter corresponding to the M250 and select "Format". 4. Follow the on-screen prompts to format the player 5. Unplug the M250 from your computer, then disable the "Hold" switch. Then try powering it on. 6. To upgrade the firmware of your M250, again enable the "Hold" switch and plug it in to your PC. 7. If you have internet access, then use this link to download the "Firmware Updater" from the Sandisk website: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 Save this to your desktop and double-click on it to run the updater program. Follow the on-screen prompts. I hope this helps. The M250 is a great player. Syd :)

Posted on Apr 24, 2007

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Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
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