I bought my daughter the U2J and now we can only hear from the right earpiece. I tested it with other headsets and the problem still persists. I even checked her original earpieces with my laptop and I heard clearly through both. Does anyone know what the problem could be?
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My dear friend, the problem is simply that the earphone of the bad/ damaged that is why you cannot hear anything on the phone. As long as your caller can hear you but you cannot hear them, then it is confirmed, because, the speaker is on a different side of where the earphone of the phone is.
The solution is just for you to have the earphone of the phone replaced.
But before replacing the earphone of the phone, you can use a bluetooth hands-free temporarily or an external earpiece that you can connect to the phone and be using on the phone temporarily before replacing the earphone of the phone.
Using a bluetooth hands-free or external earpiece is quite cheap and is of easy access.
It is possible that your earpiece/speaker is faulty. Please try with a earphone on your phone and if this works the fault can be failure of the earpiece. If there is no response then the main board can be defective. Take opinion and estimate.
It is very likely that the problem is in your MP3 player and not your ear phones. If it is still under guarentee, then take it back to where you bought it. If not it may be that the earphone jack plug is faulty? It is a trade off between the cost of repair against the cost of a new one. These things are often glued together so opening it could break it anyway - sorry
Your earpiece device could be faulty and needs a replacement
Try this steps to detect which could be the fault.
1. Take another earpiece andf insert it on your device. if you pick the sounds clearly on both sides then the former earpiece is bad. But if the problem still persist then get a technician to look at the earpiece port on your device.