When we print "pages have 1/2-inch squares of color or a ghost image from a previous page". This is an exact quote of the problem listed on the Xerox Knowledge base website and is exactly what is happening when we print. Their solution is to "Turn the printer off and call for service". The problem is that the repairman is here and he doesn't seem to know what's wrong. I would think that because it is word for word what is wrong according to Xerox's website he would know what to do. Does anyone know what the problem, and better yet, what the solution is?
Thanks in advance.
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You have a worn image drum. The drum is the part of the printer that the print image is created on before it transfers the toner to the paper. This part is coated with a very thin layer of Teflon so the toner does not stick. When it gets worn the toner starts to stick and that produces the shadow or ghost image approximately 3 inches down the page because the diameter of the drum roller is 3 inches. You will need to get the part DR-350, Office Depot has them as well as many places on the internet.
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I had replaced the fuser - no improvement. I removed the fuser, imaging unit & transfer roller. CAREFULLY using a vacuum cleaner I cleaned all units and the internals of the printer, rotating the roller on the imaging unit to clean all parts. (Warning Place Imaging unit on paper as toner escapes) After a few test prints the page cleared and duplicate ghosting cleared.
If the ghost is black then you might have a bad Black Developer 116-2011-00
If the ghost is in all colors then it may be your fuser, or possibly just your paper settings. (If you are using glossy paper or card stock this needs to be fed from the MPT tray and defined correctly in the control panel)
The Phaser 7400 starts at $2,799. see models and prices see cost per print Color: up to 36 ppm Black: up to 40 ppm First-page-out time as fast as 12 seconds 800 MHz PowerPC processor Maximum paper size: 12" x 18" All models come standard with 10/100Base-TX Ethernet connectivity Standard paper input capacity: 800 sheets Maximum paper input capacity: 3,000 sheets Finisher/stacker/stapler/hole puncher capable of handling up to 1,000 sheets Maximum duty cycle up to 150,000 pages per month What comes in the box show/hide contents Color toner cartridges (capacity: 9,000 pages each 1 ) Black toner cartridge (capacity: 15,000 pages 1 ) Imaging units (capacity: 30,000 pages per color 2 ) Waste cartridge (capacity: 30,000 pages 2 ) Fuser (capacity: 100,000 pages 2 ) Transfer unit (capacity: 100,000 pages 2 ) Finisher ships with 5,000 staples Power cord Software and documentation.
Your maintenance kit is running low on oil and needs to be replaced. Since the image drum is not getting enough lubrication, some of the ink from the previous page is sticking to the drum and carried over onto the next page. Also, try to match the printer paper type to the paper you are using. It will adjust speed, temperature, etc. to optimize print.
Is it a ghost of the image or just a repeating defect? In the menu, there is a repeating defect information page that you can print out. Depending on the spacing of the defect, you can determine which component it is.
It sounds like something causing the print head to **** e.g. lack of lubrication on the track, missing teeth form the drive belt etc. Use MS Word (or something) to draw a black, magenta, cyan and yellow square, then drag the four squares so they completely overlap. Then lift up the printer top cover and print it. Watch the print head and see if you can identify the cause of the misalignment. Let me know what happens, or if you don't quite understand what I'm asking, come back at me.