Question about Apple iPod nano

1 Answer

Nano recognized, but click wheel frozen?

First off, my Nano's been fine (used it Monday) and it has not been subjected to any abuse. What makes today different is that I charged it on a Maxell Universal Recharging Dock at work. I put it in the dock and it showed it was charging. After a while it said "charged" which seemed right since the battery was not that depleted. After most everyone had left, I thought I'd listen to some tunes through my speakers, so I pressed the Menu button. Nothing. I took it out of the dock and the backlight came on, but the click wheel is unresponsive. I started Googling and have gone through all of the reset/restore procedures I can find. Moving the Hold back and forth and holding down Menu+Select does nothing. Have tried this many times and have been very careful where pressing. Nothing. Came home and hooked it up to my computer with the original USB cable. iTunes started right up and the Nano is fully recognized. I did the Restore and Update. Everything seems copacetic. However, when I try the click wheel, still nothing. I tried the Restore and Update one more time. Still nothing. I told iTunes to Eject and the language select menu is there but I can't do anything with it. Any ideas?

Posted by on

  • 1 more comment 
  • Sharon Dudley Apr 05, 2007

    After being very frustrated, I let it sit overnight, alone and unattached to anything to think about what it had done. lol.

    Saw it on my way out the door this am and thought to give it one more shot. I switched on and off the Hold, then held down Menu and Select and low-and-behold it reset! Nothing better than seeing that white apple!

    OK, now to reload everything and figure out what could possibly be wrong with the Maxell dock. hmmm.

    Hope this works for others as well.

  • Sharon Dudley Apr 07, 2007

    I talked to Maxell Tech Support and they are very helpful and responsive!

    I do not remember what state (On/Off) my Nano was in when I put it on and took it off the dock, but I've been told it needs to be OFF for both. That makes sense, as that is what is recommended for the car charger/fm transmitter that I have as well.

    I've not had a chance to try it again, but remember to keep your iPod OFF when plugging/unplugging it from anything. They're soooooo sensitive. :)

  • anaguitron Sep 10, 2008

    my menu screen is frozen or my click wheel is frozen. It won't scroll or it won't play the music, it just doesn't seem to respond. I've held the menu and select button down to reset it, then the apple pops up but it goes back to doing the same thing. If you have any suggestions I would love to hear it.
    Thanks a bunch!!



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 21 Answers

Great you solved your own problem and posted it!




kudos! =P

Posted on Oct 17, 2007


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a singer confidence 7470 and I have had it since March. I last used it on Monday and it was working just fine. Today I plugged it in and it won't turn on. I don't know what to do..

It should be under warranty, take it to where you bought it, if after trying a different electrical outlet, and making sure that the cord is plugged in correctly, it still does not turn on, You could have a defective cord.

Apr 20, 2011 | SINGER 7470 Sewing Machine

1 Answer

I have apple iPod 2Gb. It doesn't start. it's display only busy icon. I think's it's frozzen how to sove this problem

How to Fix a Frozen IPod Nano

iPod Nanos will sometimes freeze up, sticking on one screen or not even turning on at all. If your nano is locking up, there are a few things you can try to get it working again.

1. Turn off the hold button. First of all, make sure that that wasn't the problem--don't worry, we've all done dumber stuff.

2. Cold boot. Assuming that wasn't the problem, flick the hold button on and off a few times, and then make sure it's off. Hold down the Menu button and the middle button button for about 15 seconds; this should reset the iPod nano, which may fix the issue. Make sure that the iPod nano is fully charged before attempting this.

3. Recharge. If that didn't work at all, try plugging the iPod nano into the USB port of a computer, using the adapter that came with it. Be sure to plug directly into the computer, and not through a USB hub. The USB needs to provide adequate power for the iPod nano to function, and it may be unable to do so through a hub. The iPod nano should be recognized by the computer; once it is, you simply need to safely disconnect it in iTunes, and it should be functional. If it doesn't show up on the computer at all, give it about 20 minutes, leaving the iPod nano connected to the computer, as the nano may be under-charged, which requires a few minutes to re-charge. If it's still not working, try plugging the iPod nano into a different computer.

4. Try again. If the Menu + Middle Button fix seemed to work, but just cycled the nano back to one of its starting screens (including the "do not disconnect" or the "loading Apple logo" screen), try that fix again. If it still doesn't work, try to charge it for a while, and then try it once more.

Feb 22, 2011 | Apple iPod nano

1 Answer

How can i make my lime green ipod nano work again?

It probably needs to be reset. Just hold down the "Menu" button and the middle button for about 7-8 seconds.
Hope this helps!

Aug 24, 2009 | Apple iPod nano MP3 Player

1 Answer

String is cut always

first of all be carefull of what you hit with the trimmer string if you hit sidewalks and rocks or dirt it will cut it short also you might make sure the tensil strength is strong enough to withstand the abuse the trimmers being subjected to :-)

Jun 22, 2009 | Black & Decker String Trimmer Cordless 12"...

1 Answer

When I charge my iPod Nano it charges fine but instead of turning off or ... it will turn off but in about 2 seconds it goes to the "Charged"

You need a new battery for your iPod. you can view a free instructional video on battery replacement at the first web address posted below. the second one is a cheap site I found for purchasing iPod parts.

Mar 13, 2009 | Apple iPod nano

1 Answer

Apple nano 4g is not working

Make an appointment to the Genius Bar.

Jan 23, 2009 | Apple iPod nano

1 Answer

IPOD 8gig 4th gen will not charge via USB

hi :) it might be your software for you ipod. try to get the latest software for your ipod :) hope it helps :)

Jan 05, 2009 | Apple iPod nano

2 Answers

Ipod not turning on/not recharging

Have you tried holding down the menu button and the middle circle button?
first place your ipos somewhere flat and press down the circle button and the menu button,make sure your not touching any other part of the click wheel.hold them down for about 5 seconds untill the apple logo appears.then let go,and it should be back to can use this procedure any time that it freezes or stops working.Hope fully that should fix your problem.if not i suggest you get it repaired under your warrenty.
Good Luck.


Feb 13, 2008 | Apple iPod nano 3rd Generation

1 Answer

Ipod Nano/Battery

are you using a cheap charger sometimes they will cause that? it could be the battery not wanting to take a charge anymore or it could also be a defective unit.

have you tried a different charger?

Jan 26, 2008 | Apple iPod nano

1 Answer

Ipod nano, hitting eject results in system restart

First, make sure you have installed the software from the iPod CD. in any case, try to reinstall it. Second, Try connecting to a different USB 2.0 port on your computer. Last, Your iPod nano might need to be reset (see page 43 on the user guide). By the way: If you?re using a Mac, you can also eject iPod nano by dragging the iPod nano icon on the desktop to the Trash. If you?re using a Windows PC, you can eject iPod nano by clicking the Safely Remove Hardware icon in the Windows system tray and selecting your iPod nano.

Nov 28, 2005 | Apple iPod nano

Not finding what you are looking for?
Apple iPod nano Logo

2,050 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Audio Players & Recorders Experts


Level 3 Expert

13434 Answers

Sean Cole
Sean Cole

Level 2 Expert

255 Answers

Jeffrey Groves
Jeffrey Groves

Level 3 Expert

573 Answers

Are you an Apple Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides