My problem is the Fax function doesn't work. It seems we can not receive any fax. We have checked the phone lines. We have two lines for Fax. It seems they are working. So what else can we do now? Thanks a lot.
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Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"
First try one step. The line which you have connected with the Fax, unplug any other phone from that line. Call that number and see whether it rings or you get a fax tone.
PLUG A CHEAP TELEPHONE INTO THE WALL OUTLET FOR THE FAX LINE AND SEE IF YOU STILL GET THE "OPERATOR VOICES".
IF YOU DO THEN YOUR PROB IS ON THE LINE OR WITHIN THE BUILDING YOUR IN..AND NOT WITH THE FAX. MACHINE.
If you want to use the FAX - use the dedicated line to the FAX Machine..
Hi check the following steps Problems with sending and receiving FAX
Check the TELEPHONE LINE
Make sure that you have plugged the phone cord directly and securely
into the wall jack and into the back port of the fax product. The fax
port on your product is marked "Line," "To Wall Jack," or with a wall
jack symbol.
Check LIU
Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
Remove the SPLITTER
Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
Can try sending the Fax on Another Line
CHECK WITH DIFFERENT CABLE Try using a different telephone cord.
Seems that you accidentally ended the chat session.
Here's what i got, your phone service is on VOIP
VoIP is voice transmission over a broadband Internet connection instead
of a standard phone line. Basically, Vonage converts your voice into
data and sends it like an email.
Fax machines, like yours, are designed to work with the regular phone lines. As your phone line is digital, the functionality of your all-in-one printer & fax cannot be guaranteed.
Vonage also offers a dedicated fax service and you might want inquire them about that.
Keep us posted and thank you for using our service. FixYa for all your troubleshooting needs.
Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.
CHECK
1.DO YOU GET DIAL TONE ON -ON HOOK DIAL BUTTON OR ON THE HANDSET ?
IF NOT PLS CHECK THE PHONE LINE OTHERWISE---
2.TRY RINGING THE MACHINE FROM OTHER PHONE,CAN U HEAR THE RING ? IF YES ,PLS CHECK WHAT NOS OF RINGS ,THE MACHINE IS SET TO RECEIVE, AS WELL AS SET THE CORRECT RECEIVE MODE , I.E. FAX /TEL/ANS-FAX...
3 IF U STILL DON'T GET FAX TONE WHILE RECEVING ,THEN TELEPHONE LINE CARD SHOULD BE BAD...
TRY REPLACING TEH SAME ,SHOULD RESOLVE THE PROBLEM.
HAPPY FAXING
OMNIPRESENT
HAPPY FAXING
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