It's frozen i tried everything but it wont work all it does is at the start says sansa and m240 and 1.0gb and at the to it says v4.0.44a i was playing music then i paused it for a minute and when i looked back down it off when i turned it back on it stayed at the sansa

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Anonymous

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POST THE PHONE NUMBER

Posted on Aug 15, 2007

Anonymous

I tried soltion #2 on Sandisk 240 and it worked. Pleased

Posted on Apr 18, 2007

Anonymous

I had the same problem. Telephone support had me remove the battery and hold down the power button for 30 seconds or so to discharge any static. This did not solve the problem, and Sandisk replaced the unit.

Posted on Apr 17, 2007

Anonymous

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I had the same problem and they told me it was a firmware problem on models received around xmas.

Posted on Apr 08, 2007

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Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
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If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
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Dec 24, 2008 • SanDisk Sansa e250 MP3 Player

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Jun 11, 2008 • SanDisk Sansa e250 MP3 Player

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Disable the auto-sync option on Windows Media Player and Rhapsody, or it will try to load more songs into your player than you have room for.

To start from scratch:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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Frozen

Mine froze in play position, but no sound.

Here's what worked for me. Mine is the Sansa M250

1)Plugged the player into the PC and removed all the MP3s

2)Downloaded update program from Sansa link below

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

3) Install the program

4) Plug the Sansa into your PC.

5) Program automatically starts and allows you to check for software update. Do so and let the program update your player.

Fixed my freeze problem. Player working perfectly now.
Hope this helps.

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