Printer power button was turned off during a printing session (which confused the printer ? ). now, trying to turn printer back on the selection lights all stay on and i get a display code reading " scan motor error" or " unlock scanner ". the scanner light ( under the coper lid ) does not reset itself when the machine is turned on and is jammed. how do i get into the machine to free the scanner motor ? any help woukd be appreciated. stummy
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Sounds like a clogged print head. In the lexmark printer software there should be a maintenance tool where you can try and clean the print heads.
By the same token the X83 is about 10 years old and well past the life cycle of most ink jet printers so if the troubleshooting tools don't get it back in order, it will be cheaper to replace than to repair.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Question when you go to print is the printer selected in the print box, and the second question is will it print from any other program or feature? let me know and we'll work from there. Be mucho blessed... Mark
This is the problem with the cartridge if you brought original Lexmark cartridge you can get it exchanged as the cartridge is nay be defective and the cartridge comes with one year warranty...........................................
Hi I went to lexmark.com and they told me to unplug usb and power cord. wait 30 seconds. replug, press menu button until manitenance shows up and select. go to self test, select. it should print something. if not take out cartridges and redo steps. it did work for me
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.