I have had the expensive toaster for less than 20 months and it has not started working all together. The push down leaver will not stay in the down position, however the small red control lights are still on and can be operated. As we live in Asia, I won't find a RH serivce out here, so I need to open the toaster myself. Which is impossible, as there re speicial screws which need a special key. Has anyone any ideas of how to open this toaster and what could be the problem? Thanks.
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lever will not keep bread down. lights no longer light. finally stopped working all together. less than 1 year old.
How do u open this model up to service?
The design was beautiful but the lever won't stay down now and it seems to be stuck on the 4 red light setting. Yes, of course I cleaned the crumbs out! This is not the issue. It worked once when I unpluged it and shook it carefully upside down but this is ridiculous for a $100 toaster. Even the pop-up button to cancel the heat won't work. I live in Hawaii and there is also no Russell Hobbs service here. What do I do? Any ideas? Pls. help!
We've used this expensive toaster about a dozen times. The lever won't stay down & the lights won't light. I can make it work if I hold down the lever until my toast in done, i.e. the elements do work - of course this is an impossible situation. Called the company and they said they don't make this model anymore, have no parts and won't help at all. I guess it tells us all NEVER to buy another Russell Hobbs toaster.
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