Hi,
I believe this could be a print job stuck in queue issue.
Try the steps below.
Open Control panel
Open Printers folder
Right Click on the printer icon and Click Troubleshoot
Follow the screen instructions and complete it.
Turn off the printer and turn on.
Try to print.
If the above troubleshooting does not resolve the issue, follow the steps below
:This is HP Print diagnostic utility.
This Utility will Resolve :
1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue
This Utility program will fix all these issues.
Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )
Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.
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