I just got my Sandisk Sansa e260 last week.
I completed loaded my songs through MSC mode last night.
I was listening to it all morning and when I went to FF to another song the screen disolved into a blank grey screen. The screen is back lit and blank. The sansa will not do anything. I cannot turn it on or turn it off. Its not playing anything. I'm not sure what to do. I didn't get a low battery message or anything.
U have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following:
2. change lock switch to orange position
3. Press and hold rec button (at left side)
4. while pressing the rec button, turn the player on
5. it will appear the boot menu. connect the USB cable and try to continue the firmware
6. if it doesn't work, do a firmware downgrade. download this file:
7. execute the application while in boot mode
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For this issue, the reason why you're receiving this message is that some of the songs that are loaded on your Sansa is already corrupted and the only way you can resolve this is to format the MP3 player. This is a known issue with this particular player, specially if your combining the MTP mode and the MSC mode. MTP mode is your device will show as a Multimedia device under your computer and allows you syncronize your songs using Windows Media player . MSC (Mass Storage Class) mode lets you drag and drop songs directly to the player under windows explorer just like a flash drive.
"Connect your player, of course. Go to "My Computer" > "Sansa e260".
There are hidden files. To unhide go to "Tools" (located on the menu
bar) > "Folder Options..." > hit the "View" tab > select "Show
hidden files and folders". You will see more folders to appear in a
faded color. Click on the "MUSIC" folder. Click on the artist, then
album then select the song, right click and down to delete." --Yahoo Answers
try formatting it. to do that, simply scroll down to settings, and in
settings hit format. you'll lose everything that was on it tho, if that
don't work then try updating. if your unsure how to update go here. and install the program.
Go to settings, usb mode and change it to msc. Then it will show up as a drive and you can drag songs to your music folder. I just updated my firmwareand now it's loading in MTP mode so Windows Media Player can load it etc.
start by updating the firmware to the latest version. You can get the firmware updater (you will have to do this on your brother's computer probably) online at sandisk's site. Then, check back in after you've done that-sometimes more problems arise, sometimes problems are fixed.
It would seem that either the internal memory of your player has been corrupted or the firmware has experienced some errors. The best way to fix your player would be to either format it or re-load its firmware. Either way, you may need to re-load your music files once again.
First, you would need to set your player to MSC mode by navigating the menu as follows:
Menu >> Settings >> USB Mode, then select "MSC".
If you have the "Rhapsody" E200 version, then select "Rhapsody" (it's the same as "MSC" mode)
Next, plug your player in your computer and look for the drive letter corresponding to your Sansa. Right-click on the drive letter, then select "Format". Just make sure that the File System is set to FAT32. Click "Start" to begin the Format and follow the on-screen prompts.
Since your songs came from audio CD, simply Drag-and-drop the files to your player (MSC mode is will actually work best with audio CD songs)
If this does not work, then go ahead and re-load your Firmmware using this instruction I received from SanDisk technical support:
Switch your Sansa E260 to its Recovery Mode:
1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.
Next, Apply the firmware for the E260 (your player should be connected to your PC at this time):
Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop":
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred.
When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch
Power up your E260 and 90-99% of the time, it would restore your player to normal settings.