Question about Zenith D60WLCD 60" Rear Projection HDTV-Ready Television

3 Answers

Discolored picture I have had my tv for about 4 years and it has been out of service for half of that. The bottom corners turned blue and then the middle of the picture turned yellow. I talked to and emailed the Zenith company (customer dis service)and was told that it was out of warranty and that repairs would have to be at my expence. I had a Zenith repair rep look at it and he said that the light engine was bad and would probably cost about $1500 to repair. I have been in the television repair business since 1975, so I took the set apart myslef and found that the blue polarizer was burnt in the center. I again emailed Zenith explaining the problem and I found and also that there is a service bulletin on the problem. This is labeled Xcute 125 and is titled "LCD engine's UV cut filter application". I was informed by the company that they were very sorry that I had taken the set apart myself and had I not done this they may have ben able to extend the warranty. Good reply after telling me that there was no coverage. I only wanted them to supply me with the parts at that time. Still trying to get it repared or at best find parts, but in the mean time I am watching my 15", cost $200 (sitting in front of the 60", cost $3000). Won't be buying or recommending this brand.

Posted by jim stockstad on

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3 Answers

Anonymous

My D60WLCD was showing blue haze all thru-out the tv screen, i made the call one week late. recieved a letter from LG. 3days from that got a phone call saying they will fix my tv at no charge.next day my tv was pick up by protronics in phoenix,az 2 days later my tv is back in work order.

Posted on Nov 14, 2007

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Anonymous

I just called 877-993-6484. After on hold long time. Helpfully guy took all my information. I wasn't at home so couldn't give date of purchase or serial number. Told me there is a bulletin and once I provide them with serial number they will replace a lamp free of charge. Labor and parts. So call the number and see. Once officially fixed for free I'll believe it.

Posted on Aug 30, 2007

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Anonymous

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These were the part numbers I came up with. UV Cut filter ?³ P/N : 3680900015A Machanism Item ?³ P/N : 4980900100A UV Cut filter ?³ P/N : 3680V00154A Machanism Item ?³ P/N : 3858V00005D

Posted on Apr 18, 2007

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