I bought a AVIC-N2 about a year and a half ago. It worked okay most of the time, although I could not get it to play DVD movies, even with the parking break on. A few days ago, the joystick stopped working, and then a day after I noticed that, the screen went dark, and stopped working. The radio works on one station, but I can't change the station, and I can't play a CD, because there is no way to tell it to switch from the radio to a CD. I bought this unit at Good Guys, and they are out of business. I never like to purchase extended warranties, but I did this time, but can't find the contract. Does anyone know if this is something Pioneer would be able to look up, and also, what may have gone wrong with the unit. For such an expensive piece of equipment, you would expect it to last longer. From reading comments on this site, it doesn't sound like they are very reliable. I appreciate any help or suggestions. Thank you.
The problem with the screen coming out, buttons not working,screen not showing anything..etc. all have to do with the flex cable. Pioneer does repair it for free if it hasn't been sent in yet, but other than that its a $200 fix. I repair many of these every week and pioneer quit selling the part. I have 1 guy that I get them from but they are about triple the normal cost.
Contact Tech Support for Pioneer. They have a call back on the Flex Cable which is the source of all your problems. It took 2-3 weeks for the repairs. Although, now I have a problem with the screen rolling out.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I have seen Pioneer replaced ribbon cables fail in as little as 3 months. Rick on Ebay guarantee his cables for life or as long as you own it. His company name is Same Day Audio Services and he is very reliable. He will do it for around $100. Pioneer only replace it free for the first time, after that they might charge up to $220. Good luck.
PS. I fix service and sell the Avic N series on Ebay.I get my part from Rick, mention Hogan from Utah and you might get a discount.
just got a tech bulletin from pioneer in my bulk mail(almost trashed it). they said its a recall on all avicn1 and 2's. the ribbon wire going from unit to screen fails after many cycles. they are issuing free repair.
Notice: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2 To: January 3, 2007 Dear Valued Customer: Re: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2 We would like to inform you of a potential service issue with Pioneer's AVIC-N1 and AVIC-N2, inform you of our plans to resolve this service issue, and ask for your help in notifying consumers. If a consumer is not experiencing any issues currently, there is no need for the consumer to take immediate action because the one-time fix to resolve the service issue will be available if an AVIC-N1 and AVIC-N2 later experiences the service issue. _Importantly, the service issue does not pose any health or safety risk._ Pioneer is aware of a potential issue with the flex-cable powering the flip screen to the AVIC-N1 and the AVIC-N2. After a number of power cycles, the cable has been observed to fail and cause the unit to malfunction (symptoms may include, but are not limited to, the flip-screen becoming blank) -- flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade. This issue may affect almost all AVIC-N1 units and AVIC-N2 units. Please contact Pioneer at the number listed below if you have a question about whether your AVIC-N1 or AVIC-N2 unit is affected by this issue, or if a specific malfunction affecting your AVCI-N1 or AVIC-N2 is related to this issue. To address this issue, Pioneer is providing a one-time cable upgrade to consumers for their AVIC-N1 and AVIC-N2 at no charge to consumers for parts and labor. Pioneer will offer the free upgrade either upon request or automatically if an affected unit is serviced for another reason. Pioneer will exclusively perform the free cable upgrade for all units (i.e., no other service facility should perform the cable upgrade). If you own an AVIC-N1 or AVIC-N2 and you are experiencing the service issue, please contact Pioneer Customer Service toll free at 800-421-1603 to arrange for the cable upgrade. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time). Customers who have paid for the cable upgrade are eligible for reimbursement of certain service costs if sufficient proof of service can be provided -- please contact Pioneer at the above-listed phone number for more information regarding reimbursement rules. Customers can also review FAQs regarding this service issue. Click here to view the FAQs. We sincerely apologize for any inconvenience this service issue may cause you, and we thank you for your cooperation and continued support of Pioneer. Sincerely, Pioneer Electronics (USA) Inc. *Pioneer Electronics (USA) Inc., 2265 East 220th Street, Long Beach, CA 90810* ------------------------------------------------------------------------ ___________________________________________ owner of Motion Marine & Car Audio the florida keys
Definitly the ribbon cable. Pioneer will replace it one time for free but if you perfomed the by pass solder they will replace the board and charge you $200. The guy on Ebay will do it for $69 plus shipping.