Question about Logitech Cordless Desktop MX 5000 Laser

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Logitech MX 5000

Help... every now and then my keyboard says no connection. And I can't figure out how to fix it.. I changed the batteries and checked connections and nothing.

Posted by Ruth Cross on

  • Ruth Cross Apr 02, 2007

    well it wasnt the mouse .. it was the keyboard itself... but I think we fixed the problem by looking on another site that described restting the connect buttons first to the mouse and then to the keyboard and it seems to have come around..so far.

  • Ruth Cross Apr 02, 2007

    hmmm the only heading I see is keyboard and mouse together. So where should I be posting this?? I see no seperate keyboard tag.

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By default this comes with rechargeable batteries but just to make sure it isn't a battery/charger problem try using new alkaline batteries. If it works then you may have a problem with the charger. If the problem definitely isn't batteries then the next candidate is transmission of the signal between the cradle and the mouse. Move the base or the mouse to within a few inches of each other. Make sure the mouse is working then start moving the mouse/cradle to its original position or further away till the problem reappears. Chances are you'll find an obstruction or a distance issue. Ordinarily these should transmit at least 3 to 5 feet away, sometimes even further. Over time I have seen a degradation of the range to the point where they have to be fairly close together to work reliably. If its still within the warranty I?d call Logitech for a repair/replacement. Let us know if you have any other questions otherwise thanks in advance for rating this post.

Posted on Apr 02, 2007

  • Anonymous Apr 02, 2007

    Sorry, the post was listed under MX 500 mouse, thought you had transposed keyboard in place of mouse by accident.....

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