I have two fax lines; The first is designated for incoming and the second is designatied for outgoing. When we came back from the weekend both lines show as being in an idle state and we're not receiving any incoming faxes.....Has anyone seen this before ??
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Check video for 'fax receive set up' in similar model:
Manual receive: In coming call receives like telephone Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings) Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines) Set up your best option as per your requirement.
For outgoing fax lines, check your scaner rail for any streaks, dirts or similar and clean scaner. For incoming fax streaks, you can only check your drum unit for lines on surface and replace it, or lines is there because other side has dirt or similar on their scaner.
Your roll over system is sending calls to the first line in the sequence and it does not differentiate between voice and fax. You will have to change the roll over so it does not send calls to your fax line. Your internal phone system may still use the fax line for outgoing faxes and voice calls but incoming fax calls have to be sent to the line the fax is on.
lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.
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