Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

Creative zen extra 30 gb

Mp3 is currently in recovery mode clicked on reboot and nothing for two days Is there anything elese i can try without losing my files no backup at this point

mbamvakais Nov 04, 2008

Will not get out of recue mode.

where can i get firmware

2 Answers

Anonymous

From what i gather its a firmware issue..Creative dosnt care to fix

Posted on May 29, 2007

Anonymous

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1 Answer

Did you get a solution?

Posted on May 16, 2007

1 Suggested Answer

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1 Answer

My zen will not come out of recovery mode

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Sep 30, 2008 | Creative Labs ZEN V Plus MP3 Player

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Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Creative Zen Touch stuck in "recovery mode"

Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

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Recovery Mode

I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

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Creative Zen Touch stuck in "recovery mode"

maybe you can find help through this tool: http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Apr 25, 2008 | Creative Labs ZEN V Plus MP3 Player

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Creative zen stuck

Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 14, 2008 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Recovery mode

If your Zen is in recovery mode, simply reboot it, and it should go back to its normal screen.

However, if you reboot it and it goes back into recovery mode again, that means there is some problem with your Zen--likely a hardware failure. It will need to be checked out by a technician.

Mar 23, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen micro photo wont load up

Try recovery tools at creative:
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Nov 29, 2007 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen

· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

Sep 30, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Another Firmware/Recovery Mode problem

Try this: My computer --> Control Panel --> Portable Media Devices Is the Zen showing up? If not, your Zen has a bad motherboard and you will need to take it to a technician to have it replaced, or find a motherboard and do the replacement yourself.

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