I have the same problem with my 51S500 which just started. I used to have it set at 12-14, now needs to be 25-30. Playing DVDs is not affected. External speakers hooked into the external speaker jacks are affected.
Sorry, this was not meant to be posted as a solution...my bad!
I found my solution, hope it helps anyone else with the same problem. There is a separate volume control on my HD cable box that had been turned down, which is strange because no one ever touches it. (I blame it on my wife...) By turning it up, problem solved!
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