Freezer door does not close all the way

where is the ice,is it on the food and shelves or is it on the back inside wall of the freezer?if it's on the back inside wall of the freezer you have a defrost problem,bad defrost thermostat,heater,timer or board depending on your model number,if it's on the shelves,door and food packages warm air is getting into the freezer somehow either from the door not closing or the door was left open,could have a bad gasket on the door,the ice chute door could be broke and not closing.let me know what you find and the picture shows a side by side but i'll need the model number too,if it's a side by side or freezer on the bottom the model number should be in the fridge section,on the right hand wall up near the ceiling,if the freezer is on top the number should be on the left side wall in the fridge section up near the ceiling.but with this hot wheather we're having if the door was left open this will happen,you can shut down the machine or unplug it,remove the food from the freezer and melt the ice with a hair dryer,don't do this with the machine running because the hot air will cause the same problem,after the ice is melted you can put the food back in and restart it.

Check top see if the arms of the drawer are fully seated into the rails which support it and extend from inside the freezer when the drawer is opened. On most french door refrig's, there are hooks on the back side and tabs on the front side which are sometimes hard to get back in. Then the door is locked into the rail with a screw at the point where the rail meets the freezer door.

You can thaw the area locally with a hair dryer.

my kenmore elite side by side refridge model 52699100 wont get cold

Head over to the manufacture's website. www.searspartsdirect.com
Enter your full model number in, and you can see expanded diagrams and part ordering information.

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clean all of the freezer seals and all contact points.

Has something fallen behind the drawer, and is preventing it from sliding back all the way? Remove the drawer by pulling it all the way out and lift it up and out. Look for anything that has fallen back there.

Okay, I fixed it for now. The design for this bottom freezer drawer is not good. What happened was most likely that my son slammed the door, and it bounced and was slightly open. Overnight, ice started to form all over the compartment, including inside the drawer guides. Some ice was probably obstructing the drawer glide from sliding shut.

What I did, not thinking this was the solution, was to prop chairs against the drawer to close it while I searched for answers on the Internet. In the meantime, some of this ice must have refrozen in the closed position (due to the weight of the chairs). When I went to check it later, I had a little trouble opening the drawer. I gave it a hard yank and some small frost flew off, as I opened the drawer.

It was not easy sliding it due to the frost. I then moved it out and in until it felt smooth, and finally closed the drawer and it stayed in the shut position.

Kids are instructed to close the drawer gently and visually check that it is sealed. There is also an air passage between the refrigerator unit and the freezer so that when you close the double french doors, some air pushed to the freezer section and momentarily pops the drawer open. You should make sure that the drawer closes before leaving the kitchen. If you are on vacation, prop chairs to make sure both the freezer drawer and the french doors stay closed. This is important if you're in an earthquake area as a small tremor could open the doors and you'll get a fire when the lights stay on and burn through the wiring (as others have noted).

After several hours working and moving the door, I was able to slide open the door. Found out that the ice maker was leaking and the water was in the bottom an it frozen and that was stopping the door to open.

If you have a side by side model you need to look at the refrigerator compartment wall on the left of the bottom drawer and move the slide control to the warmer/fruit/vegitable setting instead of the meat setting.
I hope this helped. Please rate my help or ask for more help please. supertechks