I can't figure out if the lamp is defective or if a light is burnt out, because it is still bright light. how can I find the bulb. thanks for answering the question good answer, just not sure what to do.
Well, I was HOPING that your problem was simply caused by a burned-out bulb, but since you can see a BRIGHT light when you use the scanner, the bulb is WORKING, and it is NOT the cause of your problem... Unfortunately, the only other known cause of "black scans" for your Microtek S400 scanner requires you to follow a rather complicated procedure to correct the problem, so I am in the process of typing detailed instructions for you to follow. I will post them here as an addditional comment as soon as I finish typing them, and hopefully, they will help to guide you through this process. I am posting this now simply so you will know that I am still working on helping you to resolve this; according to the Microtek Knowledge Base, there are several steps you MUST follow exactly in order to eliminate the cause of the black scans, so I ask for your continued patience while I finish my research into your problem. The instructions Microtek provides seem somewhat complicated, so hopefully, the instructions I'll post here will help you to understand the steps Microtek requires you to follow to correct this problem. Again, the solution to your problem requires that you follow several specific steps (Step 1 through Step 10), in order, depending on which version of the Scan Wizard software is installed on your system, so I will post more information here that should help to guide you through the entire process. If the first solution Microtek suggests does NOT correct your problem (following Steps 1 through 10), you will have to follow Step 11 in order to complete the process of removing the Scan Wizard software. Obviously, such a multi-step process will require a good deal of patience, and attention to details, which is why I'm trying to simplify the entire process for you... I'll post the steps here as soon as I finish typing them; please read through them, and if you have any questions for me, post them here, and I will try to answer them for you BEFORE you begin following the multi-step repair process... After seeing all of the steps involved in correcting this problem, I'm thinking of changing my screen name to ScannerHater...
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