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Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

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Camera video will not download to computer

I have a Sony Handycam Model DCR-HC21 for one year. In the past, I have loaded the software package and have been able to download to the computer. Now, I get a message that the computer can not find the camera. I was told to visit the Sony website and was told download new drivers. I have done this ... but I still get the message that the computer can't find the camera. Also, I get a flashing camera with a line across it, in the digital screen display.. Any advice? Thanks, Art

Posted by Art Bick on

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  • Art Bick Apr 15, 2007

    I found that the Sony support system was of no help. The store that sold me the camera and the store that sold me the "hotwire ...ilink cable" basically left me to solve the problem.
    Fortunately, there is a product called Dazzle for around $100. It is also known under the name of Pinnacle Studio Quickstart. Once you have loaded up their software (takes about 2 hours) you can capture from any Video source with full resolution DVD quality.
    As an ex-customer of Sony ... I will no longer purchase their products due to lack of support. The Dazzle/Pinnacle product is far superior and alot simpler to use and can be used with any camera. Even 30 year old, faded color Video from VCR - VHS tapes are perfected by procedure called "Smart Movie". It will automatically edit, out-of-focus-video, remove tape noise and color enhance to DVD quality. Dazzle/Pinnacle certainly helps the average video parent. The easy step program shows you how to burn it to a CD at the same time.
    In a separate note, I have a Canon PowerShot A75 Digital camera with Video. The camera is terrific and the software has never failed me. The Sony Video camera and its software have been a disappointment! The Sony camera works well with the Dazzle/Pinnacle program.

  • Anonymous Nov 23, 2007

    Is there a program like Dazzle that is NOT $100.00 ??? As in FREE?
    After buying this &^$#^(*&^ Sony DCR-HC21 Handycam and being unable to get my pc to recognize the camera I am not hot to spend any more money on this piece of cr^p camera with NO support from Sony. 8o(
    I have checked the device manager and there are no yellow warnings.
    I updated from there the drivers anyway-just to be sure.
    I even tried to see if it would recognize the camera with a USB cable instead of the Firewire.
    It didn't.
    I have reinstalled the crummy software that came with this camera 3 times.
    There seems to be NO solution for this.
    I wish I'd never bought this camcorder so inaptly named Handycam.
    Any help would be hugely appreciated..
    Thank You,

  • Anonymous Mar 16, 2009

    cant download my pictures and videos to my computer. i dont have the cd software when i bought my cam.



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Yes I did uninstall and reinstall the Sony programs, plus their updates on the Sony site.
I have heard of Irfanview and will check it out.
If it works for this I will post back and let you know.
Not sure how an editing program can help the computer recognize the camcorder though??
I own but have not installed Photoshop for pics and videos but I don't want to put it on this computer.
I was looking for a more user friendly, lower learning curve, editing program for videos and forgotten about Irfanview.
Thanks for reminding me!
If it works for this i will post back and let you know.

Posted on Nov 24, 2007



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If you haven't found a solution.... did you uninstall & reinstall the software? It happened to me & my cd-rom doesn't work so I couldn't reinstall. SO I downloaded free PICASA & IRFANVIEW photo editing. When I plug in my camera, a Microsoft panel pops up & asks me how I want to open the file & what program to open it in. I usually just have photos, so I just copy the camera DCIM file & paste it into the Irfanview program & start editing. I've only had a few clips of video to do, but Irfanview also will open them & allow you to save them or send them or post to a website, etc.

Posted on Aug 10, 2007


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