I was sold this model and had the same thing happen.. However when calling for service, my service rep would not come out, so I contacted Fridgidaire and provided the model and serial # of my unit and was told I was sold an unrepairable unit that had already been returned for service for the same thing and considered unrepairable and was no longer under warranty.
When my supplier finally came out he put new longer rollers in my dishwasher, but when I mentioned what Fridgidaire had told me, he went back to his supplier and they got me a new one.
Being installed today.. The new one is a PDA2855 model as I am told that the PLD2850 is no longer sold.
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The tub should move easily from side to side, however, a better test is to push down sharply on the tub and let go, it should come up and stop the first time, not bounce up and down several times. If it bounces up and down the suspension rods are shot. The part number for the kit of 4 is W10780045, all 4 need to be replaced as a set. To replace them the top needs to be loosened and lifted up, the rods disconnected from the top 2 at a time and replaced (doing opposite corners makes it easier IE: front right and left rear, front left and then right rear). Disconnect the top ends of two rods, lower top, lean washer back and pull out the disconnected two rods from the bottom, reverse the process to install.
The back endcap on the slider has snaplocks that has to be squeezed then pull off. This should allow you to pull the slider out and then guild it back over the rollers and into its proper place. Just had to do this, and it's hard to get to with the door down, but can be done.
remove the roller rack plastic end caps this will let you remove the upper rack,then you can replace the whole wash conduit from the bottom sump all the way to the top,also if theres a middle(center arm) this has a horn on it that is to seal when the rack and door are in and closed,but after while the water wears out the plastic o-ring and they leak and you lose water pressure to the top wash arm
Problems with the dish racks usually occur because the racks have been jammed back into the tub housing after they're fully loaded. Careless handling can exert enough force to crack or break the roller wheels or throw the racks off the tracks. The solution is easy: Stop jamming the racks. The repair is easy, too. Remove the racks by pulling out the tiny metal pins that hold them in the tracks. Or simply lift up on the racks and pull them out of the tracks. Then reinstall the racks on the tracks so that they roll smoothly. If the rollers are cracked or broken, replace them with new ones of the same type. The rollers may be friction-fit to their hubs. Pull them off for replacement. Or, if they are held by tiny spring clips, pull the clips out with pliers, or pry them out with the tip of a screwdriver. If you can't pull the rollers off for replacement, remove and replace the entire rack.
It sounds as if you have some rollers missing on the bottom rack which lets the rack sit on the sprayer therefore not letting it spin. You should have 4 rollers on front and 2 on back of rack. If you are missing two on one side, take one from the other side until you can get some more. Just make sure you have a roller on all four sides of the rack
There is a rubber boot connecter in the back of the top rack which slips over a pipe coming up the back of the unit. This is how the water gets to the top rack. That boot is subject to rot and breaking. Check and see. It should be easy to replace, if you can get the part.