Top rack keeps slipping off of tub rollers.

1)make certain all is clean and very dry
2)apply gorilla glue into stripped plastic hole and insert screw.
3)rig something up to keep it from moving for 6 hours or so

careful gorilla has a nasty habbit of pretty much destroying clothes and staining skin so be carefull. don't get carried away when applying it and maybe set down a disposable rag to catch drips.
but it is very permanent. Its what I would do

good luck

Tray 1 Pickup Roller Replacement

Turn off the printer and unplug the unit. Remove the following doors: the DIMM cover, rear cover and top cover.

Open the door to the area housing the toner and remove the toner cartridge. Set it aside. Release the toner drive arm located at the right side of the toner door.

Locate and remove the screws at the front left and right corners on the top of the printer and the two screws at the right and left at the top of the back of the printer.

Locate the latch at the left side of the hinge for the toner door. Release this latch and then remove the door.

Pull out the old pickup roller and replace it with the new tray 1 pickup roller. Reassemble the printer.

with out looking at it it sounds like the rollers have gone bad i believe you gain access from the rear of the unit to look at the rollers but you can remove the to by removing the 2 screws on the rear of the top and then pushing back and up on it turn the dryer on and look and see how round the tub is.if tub looks fine then stop dryer and turn drum in the direction it turned when it was running until you see where the factory welded it and see if the weld is broke or has a high spot.if these look good then the rollers are bad and you will have to remove the front by taking control panel off and the screws holding the front take note on how it comes apart because you have to put it back together.

One option is installing stainless steel washers on the rack supports that screw into the side of the tub. The rack falls down because there is too much "slop" with the rack...a couple small washers to space them tighter normally does the trick.

It sounds as if your rear roller may have a bad bearing. The bearings themselves are not replacable. The entire roller must be replaced. You can find the parts lited on iconservice.com and enter EPTL09706 in the model number box under the "replacement parts" section of the site. This replacement can be done easily using normal home hand tools.

First remove power to the machine.

Second put the machine into space saver mode. (latched in the up position)

Third go to the rear of the machine and locate the 2 wheels on the rear. There is an allen screw with a nut holding the wheels in place.

Fourth there are 2 screws holding the wheel bracket onto the end caps of the machine.

Fifth there are another 2 srews holding the endcaps onto the frame assembly.

lastly you will be able to locate the two bolts holding the rear roller in place. First mark the bolts where they connect to the actual roller with something so you can see how far to tighten the bolts back onto the new roller. remove the old roller...install the bolts onto the new roller then tighten back down to the marks you made on the bolts.
reverse the process for removing the other brackets.

If after replacing the roller your belt is not straight you may adjust it by this procedure.
If the belt is tracking to the right Then access the right allen screw located on the rear of the machine that connects to the rear roller.
Rotate this bolt CLOCKWISE 1 full revolution. This should move the belt to the left.
Do the same procedure except on the left if the belt is tracking to the left.
Good Luck! Tim

Typically the roller wheels and the post tabs that hold them onto the sliding rack/guides will wear over time and depending on how heavily your family loads the racks, the sooner you'll need to replace them.

You can order new ones and do the job yourself which is the best solution for the situation you're describing. The only other thing to check is for the rack section that is attached to the inside dishwasher walls to make sure those screws are snug (don't overtighten and strip them out!) other than that, you still will need to replace the rollers on the extendable portion of the rack supports, etc. Hope that helps.

I have a GE Profile model PDW7800.... and just replaced the rollers on one side since one of them had broken. There is a 'magical' way to reinstall the rack so the side guides ride inside the roller guides without touching. I suspect that the rack has not been reinstalled in the precise manner - which I am still trying to figure out. The new roller assembly which attach to the rack fit differently than the original ones. I found that you do have to remove the rollers screwed into the wall to get the glides out and that could also cause rough gliding. Part of the 'binding' is designed, I believe, to keep the racks from coming out too easily.

hi Problems with the dish racks usually occur because the racks have been jammed back into the tub housing after they're fully loaded. Careless handling can exert enough force to crack or break the roller wheels or throw the racks off the tracks. The solution is easy: Stop jamming the racks. 
The repair is easy, too. Remove the racks by pulling out the tiny metal pins that hold them in the tracks. Or simply lift up on the racks and pull them out of the tracks. Then reinstall the racks on the tracks so that they roll smoothly. If the rollers are cracked or broken, replace them with new ones of the same type. The rollers may be friction-fit to their hubs. Pull them off for replacement. Or, if they are held by tiny spring clips, pull the clips out with pliers, or pry them out with the tip of a screwdriver. If you can't pull the rollers off for replacement, remove and replace the entire rack.

hi Problems with the dish racks usually occur because the racks have been jammed back into the tub housing after they're fully loaded. Careless handling can exert enough force to crack or break the roller wheels or throw the racks off the tracks. The solution is easy: Stop jamming the racks. 
The repair is easy, too. Remove the racks by pulling out the tiny metal pins that hold them in the tracks. Or simply lift up on the racks and pull them out of the tracks. Then reinstall the racks on the tracks so that they roll smoothly. If the rollers are cracked or broken, replace them with new ones of the same type. The rollers may be friction-fit to their hubs. Pull them off for replacement. Or, if they are held by tiny spring clips, pull the clips out with pliers, or pry them out with the tip of a screwdriver. If you can't pull the rollers off for replacement, remove and replace the entire rack.
A noisy wash cycle or water that won't drain are problems that, for the most part, can be handled yourself. We'll discuss how you can pinpoint these water-related problems in the next section.
tha...........

hi there,

go to www.whirlpooparts.ca and type in the model # under Repair Parts. it will show you the exploded view of the racks.