I found the problem and am using XP, also installed this on vista and worked equally as well.
I used the driver found here, just click on the picture of the camera
http://www.mscustomercare.com/download, then install the driver, next go to the control panel>system>device manager> then find the device listed usually as dual mode camera, click on it and choose install the driver then choose to do it manually , browse for the folder you downloaded, and find the driver folder and select it then it will put the drivers on the computer, restart the computer, connect the camera, then choose the program called my camera that was installed when you put the driver on and it should now pic up the camera.
Hope this helps you.
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