Can't get Scanner to work

You will need to install the software that came with the printer on the computer that it is connected to. The software will then run on the computer and "listen" for a command when you press the scan button. What is the make/model of your printer?

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

If you have the orginal software that came with your scaner and it says that it is compatible to Windows XP, you may need to use the disc to reinstall it. YOu will first need to turn off the scanner and unplug it from the PC. Then uninstall the old software from install/uninstall in your control panel. (start>control panel>install/uninstall programs, search the list for your scanner software.)

If you do not have the software or it is not for Windows XP:

There is the link to a site with a driver download specifically for your scanner, instructions on installing it for windows XP and also a link to answers to problems for your specific scanner.

http://www.mustek.com.tw/Download/driv_scanr/english/1200ub.html
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Before you begin any download make sure your virus control software is up to date.

First click on the link "Instructions for XP installation and print it out.
Next click on a driver for XP from the chart to download it. When a window pops up click save and browse until you locate desktop. Save this file to your desktop. It will be an .exe file.
Turn off your scanner and unplug it from your PC and uninstall the oldsoftware as advised above.
Click on your new driver file to install it. Follow instructions.
Once the driver is installed, plug the scanner back into the computer and turn it on.
Restart your computer.
It should now recognize your scanner.
Try a scan.

Did you plug in the scan unit and then installed the software?
If you did you will have to unplug or turn off your scanner then uninstall your software.
Reboot and the with the scanner turned off reinstall the software. If the install asks you to plug in your scanner, turn it on. If it asks you to reboot, then reboot. After rebooting, turn on the scanner then start the Easy Scan Utility. This should work.
It worked for me.

Have you installed device driver? It is just not enough if you install scanning software. Also trya different USB port o a different USB cable.
S. Mohan, India

Hello.

These problems seems to have a different solution every time and with differents addon devices.

However you might want to try this...

1. Restart the computer in safe mode and uninstall the scanner software from the control panel (add/remove programs or sofware)

2. Shut the computer down.

3. Unplug the scanner from the computer

3. Restart the computer

4 Install the software from the CD.

5. plug in the scanner to the computer and let windows detect the scanner.

6. (optional) restart again.

Good Luck.

Were you able to download the driver from HP?

I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

http://www.tomshardware.com/forum/147103-45-printer-scanner-problem

I read and would like to thank, the person who mentioned this as a solution. It was stated that if you have more than one firewire on your computer, when you open the Nikon, both signals, or whatever happens in computerland, don't connect. Upon removing the drive in the other firewire, Nikon clicks in everytime. Answer: have only ONE active firewire at a time. You may need to unplug the cable to the scanner and reconnect. But that's it. I've not had any problems since

I have not used CapturePerfect 3.0. Hope the scanner is just fine. Try count only mode to check if it is okay.

Uninstall Captureperfect. Run chkdsk/scandisk to check if OS is ok. Reinstall Captureperfect again and it should work.

S. Mohan