Shoulder straps I am trying to figure out how to adjust the shoulder straps. I have lost my manuel. My little girl's shoulders are higher than the slots that the straps are in. There are black clips on the back of the car seat that allow you to tighten the straps. I tried to take the straps out of these clips but I can't seem to get them out. Please help me soon. I don't believe she is in the seat correctly right now. Thank you.

You can contact EvenFlo directly, they will be happy to help you out: http://www.evenflo.com/ Evenflo ParentLink Department: 1-800-233-5921

I have a Macklaren Quest 2012 model I too had trouble adjusting the straps but I have foud an easy solution. If you look at the front of each of the straps there is small opening that you can slide the strap through to adjust. You will need a flathead screwdriver that can open but it is there on either side of the buckle.

To change the shoulder harness level, loosen the shoulder straps. Then turn the seat around to the back and remove the harness anchors from their current location. NOTE: Harness anchors on the back of the car seat may be difficult to remove from the seat shell. IF you can not easily remove the anchors from the seat back with your fingers, please follow these instructions: Place a flat head screwdriver head along the short side of the harness anchor closest to the retaining tab. From that side gently pry the harness anchor away from the seat shell. The harness anchor will pop out. Repeat for the other side. Once anchor is loose turn it sideways and feed it through the slot to the front of the seat. Move the strap to the appropriate position and push the harness anchor through to the back of the seat and reinstall harness anchor. Make sure the harness anchor is properly snapped into place and flush against the child restraint's back. NOTE: To reinstall the harness anchor you may use the screwdriver for installation. Please follow these instructions: Place harness anchor under the tab closest to the outside of the seat. Place screwdriver just in front of the retainer tab between the seat shell rib and anchor. Pry tab away from anchor as harness anchor is pushed back into place. Repeat for the other side.

The straps are removed through the back - they are difficult to remove. Turn the clip in the rear of the seat, and puch through the opening. This will allow you to then place the straps at the correct position. Once they have been adjusted, then just push the clip back into the rear of the seat, and push down to lock in place. To adjust the width, just push down on the upper clip on the top of rear of the seat, and either tighten or loosen.