My Russell Hobbs RH1042 5Kg White Washing Machine won't intake softener when I put a wash on, it just stays in the drawer. It is brand new so won't need cleaning out? Can anyone help?

SOURCE: Washing machine does not take fabric softner

Obstruction, please take the whole soap compartment out and do better job with old tooth brush on the compartment in the sink and the machine itself. Should do it unless you live in very cold environment.

SOURCE: Fabric Softener doesn't empty

My husband just fixed ours after not seeing a solution on any other site. He pulled out the dispensing unit and pulled off the blue plastic piece on the top of the fabric softener and bleaching section. He then ran warm/hot water (not boiling hot) through the holes where the fabric softener is suppose to flow through. This cleaned out excess fabric softener that had coagulated in the elbow and blocked the flow of softener to the unit.

SOURCE: Fabric softener stays in drawre

We just had a tech come out to fix this problem for us. Essentially, the problem is that the fabric softener builds up and gets clogged. He cleaned out a solid hunk of frabric softener gunk, and suggested that we dilute our fabric softener with water to keep this buildup from happening again.

SOURCE: White streaks on dark clothes after washing.

Reduce the load !!

You are getting white streaks because the clothes are so compressed the machine is not agitating them correctly.

My daughter gets the same problem and she still insists on packing the clothes in.

My wife washes the same clothes for her with the right load and they come out fine

SOURCE: WFLI2440 FRONT LOAD FABRIC SOFTENER NOT DISPENSING

Hello !
We also had the same problem a few months ago until i cleaned the little water holes that dispense the water with a steam cleaner (high pressure) it completely removed the blockage after i actually pushed the nozzle against the little square holes where the water come through. After that i ran the machine on a 90 degrees wash empty to get rid of all the gunk and ever since the problem does not seem to happen any more.