The printer will not print at all. The ink cartridges appear full (the light is not on) I changed the black because that is all I ever print in. The jobs get sent and the paper comes out blank. I ran the head cleaning numerous times and though the color is light it does print the test lines ok. Please help!
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ink reservoir doesnt have to be completely empty to fail. Replace the
cartridges. Some of the jets or all of them may be clogged especially if you
have not used your printer in a while. If there are cleaning instructions in
the manual clean the jets and then try to print from the printer's self test
Not certain on that model of Brother but on mine I was able to get it to print by changing the settings in "Print Setup" If you change these so that it can only print in black and whiye, it won't look for the colour cartridge, like mine didn't
If a cartridge is expended, you must replace it to be able to print. If a cartridge is low, you can continue printing until a cartridge needs replacement. You cannot print or copy when an ink cartridge is expended even if the other cartridges are not expendedI have come across this issue many times and unforunately you have to replace the colour carts in order to continue to use the printer.
did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.