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Question about SanDisk Sansa m240 MP3 Player

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Transferring information Just bought a Sansa m240. Clip titles tranfer OK but Album, Artist and Genre don't - just show as 'Unknown'. Have tried using both Media Player and Real Player. Can anyone please tell me what I am doing wrong?

Posted by Richard Mann on

  • Richard Mann Mar 30, 2007

    I just fixed my own problem: deleted all files on the m240; upgraded Windows Media Player to v11 and re-synced my files. Worked a treat!

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So this is closed then. Solution: upgraded Windows Media Player to v11 and re-synced my files

Posted on Mar 31, 2007

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Plays six of twenty mp3s and the rest come up as

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Labeling Unknown Songs: open Windows Media Player and go to library click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then sync with your sansa or media player then load songs to it........

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Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your sansa or media player then load songs to it........
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I've never used an MP3 player before. I bought

Sync to your windows media player....Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar click Choose Columns put a check next to Genre, Rating, artist and album artist whatever you want. Right click song under artist and edit same with album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your media player then load songs to it........Or drag and drop
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I have 2GB clip and every time I download some

Hi there !!!

When you say every time you download some files and if it says UNKNOWN. Then i would say the ID3 TAGS could be an issue.
This issue occurs when information in a track's ID3 tag is missing or incorrect.
ID3 tags
allows information such as the title, artist, album, track number, or other information about the file to be stored in the file itself.

In order to fix this up. Kindly follow any of these steps..

Step 1:

1. Open Windows Media Player.
2. Under Library, look for the file to be edited.
3. Right-click the file, then select Advanced Tag Editor.
4. Enter the proper data for the fields available (i.e., Title of the track, Artist Name, Album Name, Genre, Track number, etc.)
5. Click Apply then OK.

Step 2:

Using Windows Explorer
1. Look for the location of the file.
2. Right-click on the file, then select Properties.
3. Click the Summary tab.
4. Click the Advanced >> button.
5. Look for the information you want to edit under Property.
6. Click the space under Value to edit the information.
7. Click Apply then OK.

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My player (sansa clip 2gb)won't read tags (artist, album ...)

You check your songs from your computer first; Right click on one of songs, select Properties, select Summary tab (check Artist, Album Title, and Title). If they are there, you should update new firmware (search SANDISK FORUM from google). If they are empty, it's right for device display the filename.
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open windows media player and goto libary click on album artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... then syc with your sansa then load songs to it........
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Unknown songs and artists

You will have to take them off the player,
rip your cd with media player, then BEFORE you sync them to the player, rightclick on the song, choose Advance Tag Editor and rename the song, artist, genre, then you can sync them over with title and name locked in the file.
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In the cd's the artist isn't named and if you want the artists names you need to right click with your'e mouse and click rename, type the title and then the artist.
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If your using Windows XP right click on the MP3 and select properties. Then click on the Summary tab and select Advance. From here you will see a list of labels for your MP3 such as artist, title, year. album, genre and etc... When you edit it from here it should show on your Sansa. I hope this helps :-D!
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Sansa m240 MP3 Unknown Artist

I can confirm that the following method works for me (finally):

1. Download and install Mp3tag (I'm using v. 2.48)
2. "Change" or "Add" the directory in which the mp3s reside

3. Make certain you have data for "Artist", "Album Artist", and "Album" (fill in if needed)
4. Select all mp3s and click the "Save" icon (or right-click them and choose "Save tag")
5. Transfer back to your Sansa device
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