No comunication betwen computer and printer

if the computer says printer off line then they are not comunicating try to reload driver

Try on a different computer , if it still get stuck at the same point bring the amp to sevice shop, they will reinstall the firmware

just swith of the printer even the swich of the main switch where the printer's plug is connected wait for 40 second then power it on again it will start working again if everything is connected perfactly

uninstall the driver and softwares related to the printer, also uninstall the device from the device manager, then reinstall all back as the setup for the printer would require.

Seems like a comunication problem betwen the formatter PCB and the attached parts on it tike jet direct card, memory chip.
With the printer turned off, remove the formatter plastic and metal covers, start removing the jet direct card first, after removed turn the printer on and see if the printer starts normaly....if dont....turn it off and reinstall the jet direct card and do the same with the rest of attachments in the formatter board....if none solve the problem...then probably you have to replace the formatter board.
Some times the contacts betwen the formatter and the memory chip get dirty or contaminated with electrostatic......try cleaning this contacts with contact cleaning solutions or use isopropilic alcohol and a cotton swab...make sure not to use a lot or make sure that is totaly dry before to reinstall the chip(s)...and try again.
The formatter board you can buy it with different vendors but I recomend The Printer Works at 1-800-832-1400 or www.printerparts.com and ask for a refurbished formatter....is cheaper and they work very well at this company.
I hope this can solve your problem

You need a new driver , specific for win7, the one for vist will not work.

Most probably there is comunication problem between the printer and the computer. Have a look at the comunication cable, try another cable or reinstal the printer again. GOOD LUCK.

If your printer has a usb connection (probably does) check that. Be sure its plugged in all the way. If it still doesn't work put it in a different hub. If it still doesn,t work, go to the control panel on your computer (under start on xp) and try the install new hardware.

Try changing de usb cable.
It works!

witch errorr messages comes up???