A co-worker called my extension recently and now on my phone the message button keeps flashing and now when I try to retrieve messages it keeps calling my co-workers extension and I am not able to retrieve messages from my phone and the same on their phone when they try to retrieve their message it keeps calling my extension
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When trying to retrieve your messages from a different phone, you will call the number and when the message starts playing you will press either # or * (depends on your phone service as to which one you push). The message will stop and you will be asked for your pin/passcode. Enter it and you will be taken to a menu where you can pick the option to retrieve your message.
When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.
You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.
To program a key for an appearence of an extension, press feature 00, press the key you want to program the extension number to, then press the right intercom and the extension number. press 00 when finished
The message waiting light was probably turned on by a co-worker by mistake. That type of telephone set was used on 124i systems among others. If thats the case, to turn off the message waiting lamp press your call1 button followed by 873, press the spk key to hang up. Hopefully that takes care of the problem.
If the person you are trying to reach is speaking to another internal extension, none of the outside lines will show in use. If their phone is not Call-Forwarded to any other extension (i.e. second extension or VM), you will get a busy.