Creative Labs Zen Touch MP3 Player Logo

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Quintin Sanders Posted on Mar 29, 2007
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Creative Zen isnt detected by pc

When i connect my Zen V mp3 player to the pc it picks up the device but when i open it it says it doesnt detect anything. Is there any help? Please, i have tried it on diffeent pc's as well.

2 Answers

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  • Expert 83 Answers
  • Posted on Jun 16, 2007
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You have to change the mode on the unit itself,, so it is picked up as an external drive by xp or vista

A

Anonymous

One thing that might help is making sure the mp3 has a full battery, that's always fixed this problem for me.

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Related Questions:

0helpful
1answer

Not detecting

Hello,
Support site for Zen Micro with next link:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=10795&prodName=ZEN%20Micro&subCatName=ZEN&CatName=MP3+Players

A usefull item is the "Top Knowledgebase Solutions". Filling in and entering the phrase "player not detected" , next link appears:
[ verify the requirements and connection status; start with the most adequate related item ]
http://support.creative.com/kb/showarticle.aspx?page=search&url=http://203.211.142.197:80/SRVS/CGI-BIN/WEBCGI.EXE/,/%3FSt=14,E=0000000000578479980,K=2818,Sxi=3,case=19287

Need more help from this side, just post a comment.
2helpful
2answers

My creative zen player used to connect to pc now it dosent

my pc stopped detecting my zen. i tried and tried on all different pcs and nothing would pick it up. couldnt even get the battery sign on the zen. thought it was knacked. then one day i plugged it in again, got distracted and walked away. when i came back about two hours later, it was detected and charging. thought maybe that it was so flat that it had to charge a wee bit before it could display anything or the pc could find it. i dont know, dont know much about these things. just a thought
0helpful
1answer

My creative zen v plus is not detected by my pc when connected it

I had problem like that, i m afraid the only solution is to reload firmware - you can do it on your own (try to hold play button and turn it on, menu should appear, choose reload firmware, but you need your comp to detect player to do it i m afraid) anyway, i found pro to do it for little money :p if your zen is new creative service should do it for you for free
0helpful
1answer

Detection by comp.

Plug it in - restart the computer
5helpful
2answers

My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working

Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs
0helpful
1answer

Creative zen v plus 1g

need to find a friend or family that has a computer or laptop and upgrade the firmware.
0helpful
2answers

Turn on problem and detect by PC

I had a similar problem yesterday with my Creative ZEN V 2GB. After charging it with the USB, it wouldn't turn back on. No lights or anything.
I read somewhere that if you hold down the power switch for a few seconds, and while holding down stick a pin or needle into the reset switch on the side, it will reset the player.
Amazingly, this did work for mine. It now powers on with no problems. Hope that helps.
1helpful
2answers

ZEN V PLUS Software Installation

hi,
Can u help me to find a link som I can download instellation cd for my creative zen touch 20 GB.?

SEC. Katy
0helpful
1answer

Connectivity issue

try using a different computer. or uninstall all creative software and reinstall again.
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