Like all other mainstream PC brands, no physical recovery disks are provided. The factory recovery data is stored on a hidden partition on the hard drive. However, the included Phoenix Recovery software does not work
If you have a windows xp install disk you can use that. if you do not, you can buy one. Amazon you can get a new windows install disk for about $200.00. Or you can upgrade to Window 7 for about the same price.
So you do have choices. I hope I helped you make one.
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If laptops do not come with an installation disc, sometimes there is a setting in the BIOS which will allow reseting to factory settings. When the computer is first turned on, it will usually provide a specific key to access the BIOS or setup screen.
Averatec is famous for not supporting their laptops after they sell them. If your system is giving missing files after a full restore, it's possible you've got some bad hardware. Try running a memory test by downloading memtest86+, and burning it to a cd. It will need to run overnight. If you've got bad ram, replace it. You can also test your hard drive by downloading the support softare for your specific brand of hard drive. Maxtor used the maxblast, western digital used powermax, and hitachi/ibm uses another, but I can't remember the name. Try those, and let me know. Steven