New printer and we can't send out faxes (error code comm error 388) but we can recieve faxes any idea's?
You can start by making sure that the photocopy is working, this is to ensure that the scanner is working. Next, try to isolate the issue if this is only happening to only one fax number? If all of these have negative results, I suggest for a hardware reset. Follow the steps for reset found here, How to Reset the HP LaserJet Pro M1536dnf Multifunction Printer. Goodluck :)
SOURCE: hp 3050 laser jet printer the fax page is black
The scanner in your FAX is nothing working -- i.e., "100%-black" or "100%-white", and so what is transmitted is what the scanner has scanned, improperly.
SOURCE: HP LASer jet m1319f mfp errors no entries in fax
kindly re install the printer driver software .
SOURCE: We have a HP colour laser jet CM2320nf MFP and
Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues
If there is no dial tone ring line supplier, If it is noisy line do the same
Also check phone line is plug into "line" socket in the back of machine not "ext'
Also check no prefix is required to dial out, unit needs its own phone line..
Also try using resolution of fax as standard not fine, this requires less info to go threw the line
In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available
hope this helps
Cheers
Soulvisitor
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