Garmin Quest 2 GPS

I have seen replacement batteries for the Quest GPS units on Ebay. Search for "Quest Battery" or "Quest GPS Battery". You may need to narrow your search but that will point you in the right direction. Another source is Batteryship.com. I have bought several batteries from them and have found their service outstanding.

This sounds like an old battery that has deteriorated to the point where the external power won't even turn the unit on. I have a fairly detailed description on FixYa of how to replace the Quest battery. Search for something like Quest Battery. It does involve opening the unit up. If you are not comfortable with the inner workings of electronic equipment, you will need to return it to Garmin.

I have successfully changed the battery in two Quest II units. While it may not be for some who are intimidated by the inner workings of electronic devices, it is not that hard either. You will need a small Phillips head screwdriver. Removed the back by removing the 6 small Phillips head screws on the back. Use caution with the two screws that hold the endcap for the antenna. It is not a problem if the endcap comes off, but there is a small spring holding tension on the antenna and if it pops out, it is easily lost. Handle the two parts of the GPS gently as there are wires that joining the two sections. The battery is held into the back section of the GPS with some glue but it is easily removed with gentle prying. Use a small flatbladed screwdriver to remove the plug from the battery to the circuit board. This should be all that is needed with the old battery. A new battery can be obtained from www.batteryship.com. They sell the direct replacement for the Quest and Quest II GPS units. When you go to their website, there is a list of various devices they sell batteries for. Click on GPS. This will bring up a page for various manufacturers. Select Garmin, and look for Quest. I think the battery runs around $25.
After plugging the new battery in, you may want to use a small dab of glue to secure it to the back side of the unit like the original battery. Reassemble the unit, reversing the process with the front and the back. The Quest units have a rubber sealing gasket between the two sections. Be sure you inspect that for kinks before tightening the 6 small screws. I would suggest the screws be tightened down gradually so uniform pressure will be applied to the gasket. I would tighten one screw down partially then move to the opposite side and criss-cross the unit until all screws are snug. Again, inspect the gasket for proper seating and you are done.

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There are three ways to charge the internal battery in your automotive GPS unit.1

1. Use the provided vehicle power cable that came with your GPS unit. The unit will charge while powered on and using the device as well as when the GPS unit is powered off and plugged into a running vehicle. About 3 hrs for a full charge. If the unit will not charge in the vehicle, check the fuse in the power cable for the unit and the power outlet in the vehicle.
2. Use an AC power adaptor. Some units come with this power cable to plug the GPS unit into a wall outlet allowing the GPS unit to take a charge. For units that do not come with this cable, one can be purchased from Garmin's online store.
3. For most units, the final way of charging the battery is to plug the GPS into a powered on computer with a USB cable2. This method of charging will be a trickle charge and it may take longer (like a full day) than the other two options, however it will still charge the battery. A USB cable is provided with a few GPS models. For those that don't come with this cable, one can either be ordered from the online store or you can use a standard USB to mini-USB cable that fits the unit and plugs into your computer.

1 - Please note that temperature can play an effect on the charging of a device. If the battery registers a temperature of 0°C and below or 45°C and above (32°F and 113°F respectively) then it will not charge. When connected to external power it will only be operating off of external power.
2 - The Quest® and Quest® 2 will not charge using a USB cable.

Bad or very low battery
Replace at Garmin
But first know this:
Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Sounds like a bad or low battery. Do you have the Garmin approved charger / car charger?? You may have to send your 265 in for battery replacement or try this:
There are three ways to charge the internal battery in your automotive GPS unit.1

1. Use the provided vehicle power cable that came with your GPS unit. The unit will charge while powered on and using the device as well as when the GPS unit is powered off and plugged into a running vehicle. About 3 hrs for a full charge. If the unit will not charge in the vehicle, check the fuse in the power cable for the unit and the power outlet in the vehicle.
2. Use an AC power adaptor. Some units come with this power cable to plug the GPS unit into a wall outlet allowing the GPS unit to take a charge. For units that do not come with this cable, one can be purchased from Garmin's online store.
3. For most units, the final way of charging the battery is to plug the GPS into a powered on computer with a USB cable2. This method of charging will be a trickle charge and it may take longer (like a full day) than the other two options, however it will still charge the battery. A USB cable is provided with a few GPS models. For those that don't come with this cable, one can either be ordered from the online store or you can use a standard USB to mini-USB cable that fits the unit and plugs into your computer.

1 - Please note that temperature can play an effect on the charging of a device. If the battery registers a temperature of 0°C and below or 45°C and above (32°F and 113°F respectively) then it will not charge. When connected to external power it will only be operating off of external power.
2 - The Quest® and Quest® 2 will not charge using a USB cable.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Sounds like a bad or low battery. Do you have the Garmin approved charger / car charger?? You may have to send your GPS in for battery replacement or try this:
There are three ways to charge the internal battery in your automotive GPS unit.1

1. Use the provided vehicle power cable that came with your GPS unit. The unit will charge while powered on and using the device as well as when the GPS unit is powered off and plugged into a running vehicle. About 3 hrs for a full charge. If the unit will not charge in the vehicle, check the fuse in the power cable for the unit and the power outlet in the vehicle.
2. Use an AC power adaptor. Some units come with this power cable to plug the GPS unit into a wall outlet allowing the GPS unit to take a charge. For units that do not come with this cable, one can be purchased from Garmin's online store.
3. For most units, the final way of charging the battery is to plug the GPS into a powered on computer with a USB cable2. This method of charging will be a trickle charge and it may take longer (like a full day) than the other two options, however it will still charge the battery. A USB cable is provided with a few GPS models. For those that don't come with this cable, one can either be ordered from the online store or you can use a standard USB to mini-USB cable that fits the unit and plugs into your computer.

1 - Please note that temperature can play an effect on the charging of a device. If the battery registers a temperature of 0°C and below or 45°C and above (32°F and 113°F respectively) then it will not charge. When connected to external power it will only be operating off of external power.
2 - The Quest® and Quest® 2 will not charge using a USB cable.

Instead of retyping everything. I outlined it here-
http://www.fixya.com/support/t3909146-change_battery

http://www.fixya.com/support/t3909146-change_battery

The battery is in the back side of the unit and is glued into place. It has a red and a black wire coming from it to a small plug that plugs into the main circuit board.

Hello sympleman,

What you are describing may very well be a result of the battery going bad. The internal battery in your GPS receiver does have a limited lifespan. It is normal for the amount of operating time between charges to gradually decrease until eventually the battery pack does fail.

Unfortunately the battery does not appear to be replaceable by the user. To get the battery pack replaced you can contact Garmin directly. Their website is http://www.garmin.com.

Best Regards,
Ken
"Go Ahead. Use Us."

I have successfully changed the battery in two Quest II units. While it may not be for some who are intimidated by the inner workings of electronic devices, it is not that hard either. You will need a small Phillips head screwdriver. Removed the back by removing the 6 small Phillips head screws on the back. Use caution with the two screws that hold the endcap for the antenna. It is not a problem if the endcap comes off, but there is a small spring holding tension on the antenna and if it pops out, it is easily lost. Handle the two parts of the GPS gently as there are wires that joining the two sections. The battery is held into the back section of the GPS with some glue but it is easily removed with gentle prying. Use a small flatbladed screwdriver to remove the plug from the battery to the circuit board. This should be all that is needed with the old battery. A new battery can be obtained from www.batteryship.com. They sell the direct replacement for the Quest and Quest II GPS units. When you go to their website, there is a list of various devices they sell batteries for. Click on GPS. This will bring up a page for various manufacturers. Select Garmin, and look for Quest. I think the battery runs around $25.
After plugging the new battery in, you may want to use a small dab of glue to secure it to the back side of the unit like the original battery. Reassemble the unit, reversing the process with the front and the back. The Quest units have a rubber sealing gasket between the two sections. Be sure you inspect that for kinks before tightening the 6 small screws. I would suggest the screws be tightened down gradually so uniform pressure will be applied to the gasket. I would tighten one screw down partially then move to the opposite side and criss-cross the unit until all screws are snug. Again, inspect the gasket for proper seating and you are done.