It can be, that your phone needs software. after the software flash, the problem can be resolved.
you can try this to: give your phone this code: *2767*3855# this will give your phone a full reset. after the full reset. your phone will be shutting down and then starts up again. after the phone is fully started and the problem is not resolved, you need to go to your local shop where that you buyed this phone.
after a full reset, the phone is back at his factory settings.
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