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Question about Iomega Jaz 2GB External JAZ Drive

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Not able to access the Jaz Disk

I recently want to back up the only info on Jaz disk 2 GB. It came with a sci cable with two adpters one to the Jaz drive and the other to the printer port. I downloaded the installtion software and installed. I see a disk IMG VPO in the hard disk but when I double click to see the contents it says please insert a disk. I am using a dell pentium 4 running on Win Xp. Please help me.

Posted by Teddy Gebru on


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Iomega has quite a bit of customer help info: Click: Other Products Then Click: JAZ 2GB Then Click: Windows XP Then Click: More Answers... Then type in "search text" area: "insert a disk" Then Click: Search Then Click: "Please insert a disk into drive X" error message when inserting or trying to read an Iomega disk If that website's search engine doesn't help, you can also log into: and ask the tech support people there.

Posted on May 30, 2007


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I can't get the drive to tell me what is on it. Should have about 2 gig of info. I have no instructions on how to actually back up the drive. I can't reach WD for assistance. Thank you. A Frank

An external file-storage device has 4 major components:

* a USB cable,

* an "internal" disk-drive, inside the enclosure,

* a USB-to-disk-drive adapter, inside the enclosure,

* an external power-supply.

Try a different USB cable.
Try connecting the device to a different USB port on your computer.
Try connecting the device to a different computer.

Take a multi-meter, and measure the actual voltage & amperage outputs from the power-supply, and compare to the specifications on the label on the power-supply.

Open the enclosure. Remove the disk-drive. Connect the disk-drive as a "slave" disk-drive in a desktop computer, to see if bypassing that USB-to-disk-drive adapter bypasses the problem.

Search online for a professional "data recovery service". For a significant fee, they can repair the disk-drive just long-enough to read your 2GB of data, and copy the files either to a new disk-drive, or to burn the files to a few CD-R disks or to one DVD-writable disk.

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Open the enclosure.
Separate the disk-drive from the USB-to-disk-drive adapter.
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Or, for about $30, buy a new 'empty' enclosure, and transplant your disk-drie into that enclosure.

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Try connecting it to another computer.
If it does not work, then either the disk-drive has failed,
or the USB-cable is damaged,
or the USB-to-disk-drive interface inside the case has failed.

Is the SAMSUNG still under warranty? (1 year? 2 years? 3 years?)
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If the fan does not come on at start up try this replace all electrical leads that attach to your hard drive including IDE,SATA leads if still no work replace PSU

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If don't have the appropriate cable check for something like here:

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If you plug it in and it does not appear, it may be choosing the wrong drive letter.
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An urban myth (which does sometimes work) includes putting the drive in the freezer for a day or so.

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For any info on this procedure (or darn near anything you can think off) you can always go to youtube for step by step instructions.
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